Cub Cadet Customer Service Issues

I recently experienced extremely poor customer service. I was on hold for over an hour, which is incredibly frustrating. I purchased a Cub Cadet Hauler that unfortunately does not function properly - it dumps everything instead of hauling. This experience has made me vow to never purchase your products again, and I will also discourage my sons, extended family, and friends from doing so. I have never felt the need to write to a company before, but this treatment was beyond disappointing. Despite choosing your $[redacted] trailer over cheaper options, the lack of customer support has left me extremely dissatisfied. It is concerning that I cannot reach anyone to address a warranty issue with the product. I would appreciate it if someone could reach out to me regarding this matter.

I have exhausted all avenues through your customer support phone numbers while trying to resolve an issue with my Cub Cadet LTX1050KW model#13WI93AP010. This is the first time the drive belt has broken on one of my units. After speaking to Sara Flores from customer support, who confirmed part #[redacted]7 was correct, I found out it did not fit and the installation instructions were wrong. Despite informing her via email, the issue was not resolved. This experience has left me disappointed in your customer service and I am now hesitant to purchase more Cub Cadet products in the future. I may also share my negative experience with potential customers. This situation has taken up too much of my time, and I hope for better service in the future. Have a pleasant day. - Ira

I purchased a UTV ([redacted]) to transport my handicapped daughter, following reassurances from the dealer at the Northwest Sportsman Show that the windshield is completely sealed. Upon researching online and in the literature, it stated the windshield is a sealed, one-piece, quick-attach model. Despite reaching out to customer service, technical support, the UTV supervisor, and the local dealership multiple times, the cab consistently floods even with minimal rain due to a lack of compression along the top of the windshield. If this matter is not resolved before the rainy season, legal action may be necessary, involving federal, state, and local authorities as well as handicapped support organizations. Please address and rectify this issue promptly to avoid escalation to litigation.

I purchased two SLX50 Cub Cadets, serial #1B018H40170 on April 21, [redacted]. One is working fine, but the other has been giving me trouble. It was taken to the shop in Clarksville, Tennessee due to engine surging and loud noise from the deck. Despite multiple shop visits, the issues persist. Today, it stopped working altogether. As a small business owner, I'm extremely frustrated. I need this resolved promptly. I would like the faulty machine picked up from my house in Greenbrier, Tennessee, repaired correctly, and only returned when in perfect working condition. Cub Cadet's warranty claims seem strong, so I hope they can stand behind it. Mike at Montgomery Farmers Co-op is aware of the ongoing problems. I expect either a fix or a replacement with Kohler engines as soon as possible to avoid further inconvenience. Contact my wife via email.

I purchased a Cub Cadet Pro Z100 with a 54” cut back in April [redacted]. By July, I noticed holes in the deck due to sand blasting while mowing. Powell Outdoors agreed to order a new deck but faced difficulties. They mentioned that Cub Cadet was out of stock and wouldn't cover the damage under warranty. After weeks of waiting, Powell's sent the deck for welding in Valdosta, Georgia. However, the mower's cutting performance became uneven, with the center blade lower than the side blades. This has caused me inconvenience as I rely on the mower for my lawn care business. Despite the initial excellent performance of the Cub Cadet, the current situation is frustrating. I hope to resolve these issues soon. Thank you, Larry L. [redacted] [redacted] Garrett Road Nashville, GA [redacted]

I own a Cub Cadet zero turn mower, Z-Force S model 53AH5FJB050. I solely use it for my own lawn care. Unfortunately, I faced various costly repairs in recent years. I had to replace the hydraulic pump for $[redacted] last year, followed by the engagement clutch this year. Most recently, a wheel rim broke off, causing me to fall off the mower, leaving me frustrated. With [redacted] hours on the machine purchased for over $[redacted], I've spent over $[redacted] on repairs in just 6 years, not counting the warranty work for the valve lifters. This experience has made me reconsider my loyalty to Cub Cadet as an American brand. I hope for a resolution to this ongoing issue before making a decision on purchasing a third mower from them. - Daniel K.

My Cub Cadet LTX1042 KW model #13WG93AS010 is 4 years old with [redacted] hours. Every year, I've spent $[redacted], $[redacted], and now $[redacted] on various repairs including cable belts, deck belt, drive belts, pulleys, idlers, and spindles, with the emergency brake also breaking. The dealer, Becker Hardware in Colts Neck, NJ, particularly Dan, shared that it might not be worth fixing this time due to the recurrent issues. Dan suggested reaching out to Cub Cadet for potential financial assistance in buying a new unit. Having invested $[redacted] in this one lasting only 4 years, I hope Cub Cadet can provide some help for the future purchase. They have an XT 1 on hold for me, and I'd prefer to stay with them if they offer a coupon or credit; otherwise, I may consider a John Deere instead. I have a $[redacted] coupon valid through December 31st, and although it's a bit more expensive, my previous John Deere lasted 25 years trouble-free.

I purchased a riding mower and trailer from a dealer, Polk County Tractor and Motorsports in Livingston, Texas, and have been facing numerous issues. Their service in ordering parts, like oil filters, has been inefficient, taking up to 6 weeks due to their inability to efficiently look up and order parts. During a recent visit to buy oil and a necessary funnel for my model, I pre-paid for the funnel, which was not in stock. Upon canceling the order over the phone, I was assured a refund to my credit card. However, it has been 6 weeks, and I have yet to receive the refund. They now insist I visit the dealership and may charge a fee since they failed to cancel the order properly. Despite my family's loyalty to Cub Cadet over the years, I am extremely disappointed with this dealership and will not be doing business with them again. They do not uphold the standards of your brand.

Good afternoon, Despite reaching out to both Cub Cadet directly and the dealer where I purchased my second Cub Cadet, I have not received any assistance. I have been using a Cub Cadet Snow Blower for 10 years, and after it wore out, I decided to purchase a new one last year based on my positive experience with the 2 stage snowblower. The local dealer recommended the 28", 3 Stage model, but I have been experiencing frequent shear pin breakages, unlike with my previous snow blower which tackled the same paved driveway without issues for years. After contacting Abbotts and Cub Cadet's customer service with no solution, I have realized that many other customers have also complained about the same issue with the 3 stage snow blowers. It seems to be a flaw in the design. I would sincerely appreciate a response to address this ongoing problem. Thank you, Pete S.

I recently purchased my second Cub Cadet, an XT1 from Home Depot, after running my first one into the ground over 12 years. Upon noticing the dipstick was dry, I added a quart of oil and it read full. I mowed for 45 minutes without issues, but upon returning, I found a clear oil puddle under the mower. I panicked and checked the oil level, which was still full. I'm unsure if I overfilled it initially. It's been three weeks, and I haven't had a chance to inspect underneath for loose plugs or stoppers since the dipstick shows it's still full. I'm hoping for some guidance on this matter.

I purchased a Cub Cadet RTZL mower from C+L Small Engines. While driving the mower around my house, it suddenly stopped working and displayed a low oil pressure message. After adding oil, it started again. However, it continued to show low oil pressure and needed more oil, resulting in a total of about one quart added. Eventually, despite my efforts, it stopped starting altogether. When a C+L representative came to pick it up, they were unable to start it either. C+L is claiming that the issue was caused by overfilling the oil and engaging the PTO knob, but I never touched the PTO lever. I have not been able to mow a single blade of grass with the mower and am disappointed with this situation.

I have a commercial 60" cut Z-Force mower for my 5-acre property. The overall performance is excellent, but I've had recurring issues with the deck spindles. After having to replace the right and left spindles in previous years, this year the center spindle idler arm came loose during a mowing session. After fixing it, I had to replace the right spindle again after just two mows. It's frustrating having to transport the mower 30 miles to the Cub Cadet center each time. The technician informed me that not only had one spindle broken, but the other two were loose as well, despite minimal use this year. I'm wondering if this is a common problem with these mowers or if there might be issues with the service I'm receiving. Thank you.

I bought a Cub Cadet 42-inch riding mower from Home Depot on April 2, [redacted]. Unfortunately, the motor failed on 3/09/[redacted] while still under warranty. I contacted Cub Cadet, who directed me to Choo Choo Lawn Equipment in Plant City, Florida for repair, with case number [redacted] [redacted]-18. Choo Choo ordered a new motor, but there have been delays in shipment. Despite multiple promised delivery dates, the motor has not arrived, with the latest date set for 5/01/[redacted]. I even reached out to Kohler via email on 4/21/[redacted] expressing my concerns. After facing difficulties and long hold times with customer service, I spoke with Jessie, who promised to involve his supervisor Kirt. However, despite assurances of a call back, I did not hear from Kirt. After enduring 50 days of waiting for my lawnmower repair, I believe it is reasonable to request a replacement at this point.

I purchased a new Cub Cadet zero-turn mower in August [redacted] with a 3-year warranty. One of the levers is stuck, causing the mower to only turn in circles. I contacted customer service and was directed to Doug's Small Engine Repair in Broken Bow, Oklahoma for warranty service. They requested a work order to be sent to them. The mower model number is 17BRCA009 for Roy G. from Horatio, Arkansas. You can reach me at [redacted] or email me at [redacted]

I recently purchased a Cub Cadet zero-turn mower from Home Depot, but unfortunately, the shoulder bolt to carriage came off. I have tried contacting customer service for 35 minutes without success and even visited a Home Depot store 37 miles away, but they didn't have the part I needed. I've attempted to search online for the part but have been unable to locate it due to issues with finding the correct model number. This is the third Cub Cadet I have owned, and I've never had trouble obtaining parts before. I am frustrated with the lack of customer service assistance and the difficulty in getting a simple part like a shoulder bolt. The model number listed on the mower is 17AGCACN056 with serial number 1B287H10099. I hope to receive a prompt response and resolution to this matter. Thank you. Frustrated, Jean T.

Hello, my name is Richard Black. In April [redacted], I bought a Cub Cadet lawn mower ([redacted]) with a 3-year protection plan from Tractor Supply for $[redacted]. I've trusted Cub Cadet since the 1960s, following my father's example. Last year, I experienced a problem with the mower and called the 1-[redacted] number. The representative immediately mentioned cutting someone else's grass, like my elderly neighbor's, which could void the warranty. I tried to explain that it was a small yard I own, but the call abruptly ended. Since then, I've resorted to using my father's [redacted] Cub Cadet. After encountering another issue, I was advised to use a different mower as a paperweight for a $[redacted] price tag. I've reached out to the warranty company, but the unresolved issue remains. Now, I am considering purchasing a costly zero-turn mower, but my experience with the warranty service has left me hesitant. I've been a long-time customer of both Tractor Supply and Cub Cadet, and I feel my case wasn't heard. I would appreciate a resolution, possibly by reviewing the recorded call with the warranty company and addressing the repairs necessary. Additionally, I would like the email contact details for the CEO. Richard [redacted] | [redacted].

We have been waiting for a 6-month part under warranty. We were advised it would be shipped upon request. Our dealer, H.G. Violet, says the part was ordered but no shipment time frame provided. It's frustrating, as it was a faulty part from your company. We had high expectations for Cub Cadet but this experience is disappointing. Customer service is lacking, with long wait times to speak with a representative. If we don't hear from you today, we'll share this poor service with our friends. It's crucial for companies to support their products, and timely communication is essential. An email response today is expected, not in 2 to 3 days.

I recently purchased a Cub Cadet ZT [redacted] from Home Depot in Hillsborough, North Carolina. Despite researching various zero turn mowers, this model seemed perfect for my yard. Unfortunately, upon starting the unit at home, the engine kept cutting off whenever I placed the arms in the neutral position. After troubleshooting with no success and contacting both Home Depot and Cub Cadet customer service, it was suggested that the issue might be a faulty safety switch in the seat. Returning the unit to Home Depot, I found out they had no replacements in stock. Now, I am waiting for a refund that may take up to 5 days to process. This experience has left me frustrated and unsure about purchasing another Cub Cadet. I hope to receive some form of compensation for the inconvenience I have faced. Thank you for allowing me to share my experience. Regards, Art

In September [redacted], I purchased my third Cub Cadet, an XT3. Unfortunately, I have experienced multiple issues with it and have had to return it to the dealership six times. Thankfully, all these problems are covered under warranty. I attempted to contact Cub Cadet Customer Service, but after waiting on the line for 33 minutes, I was unable to speak to a representative. Unless these ongoing issues are resolved promptly, I am hesitant to purchase another Cub Cadet in the future. The list of problems I have encountered includes the replacement of the fuel pump and battery within 10 months of purchase, a faulty camshaft within 70 hours resulting in an engine replacement, and currently, an issue with the Electronic Power Steering not functioning properly at 77 hours of use. Despite my dealer being aware of these issues, the inconvenience during the peak grass-cutting season in PA is incredibly frustrating. The multiple trips to the dealership, along with the time and effort involved in transporting the equipment back and forth, are becoming quite burdensome.

I bought a CE400 battery trimmer weed eater on June 6, [redacted]. The BumpHead broke on June 2, [redacted]. Tried to follow the manual's removal instructions but couldn't get it off. The authorized dealer also couldn't remove it. Cub Technical support said the Bump head isn't removable and couldn't help me further. I've already tried the dealer without success. Now I'm stuck with a useless Cub Cadet weed eater. I had doubts about buying Cub Cadet, deciding to try it since Stihl took over. Turns out it was a mistake. I won't be buying from Cub Cadet again and will warn others too. - M.R. Mucciante