Cub Cadet Customer Service Issues

I bought a Cub Cadet mower from Tractor Supply in Middlesboro, Kentucky. Within the first two weeks, the transaxle broke and needed repairs, which took around 6 weeks. Now, the right axle shaft has also broken, and the dealer mentioned that there are no parts available to fix it, requiring me to purchase a new transaxle for about $[redacted]. The mower, with [redacted] hours, is model # 13WQA2CA009, serial # 1K255H40008, and manufactured in 11/[redacted]. Even though it's out of warranty, I am wondering if there is any possibility of a price discount since I expected better durability from the transaxle.

I bought a Cub Cadet XT2 with the 679cc FI engine in [redacted] from Green River Lumber, formerly Don's Lumber, in Greensburg, KY. Throughout this summer, I have faced repeated issues with the engine cutting out abruptly while mowing, despite multiple visits to the dealership for repairs. Despite several part replacements and a lengthy duration at the dealer, the problem persists. The potential solution of trading it in for another model has been suggested to me, although I am hesitant to continue with Cub Cadet if the root cause of the problem remains unresolved. I hope that Cub Cadet can work with the dealer to address and resolve this ongoing issue promptly. Thank you.

Purchased a Cub Cadet Ultra ZT1 42' zero-turn mower on May 11, [redacted], and had it delivered on May 13, [redacted]. Used it for less than an hour, then it stopped. Checked all connections, fuel, and oil – everything seemed fine. Took it to Charlotte Tractor, an authorized Cub Cadet service center in Charlotte, NC, on May 16, [redacted], and they found a bad starter. After replacing the starter, the engine seized up when they tried to start it. They are still waiting for instructions from the Cub Cadet Warranty Department after 17 days. I am very disappointed with this situation. I spent over $[redacted] on this mower, plus additional costs for transportation. I expect immediate action and would like a new mower delivered to my residence. It's frustrating to deal with these issues on a new purchase. Sincerely, Rick F.

I purchased a Cub Cadet 42 mower over a year ago in Wahpeton, SD from Tractor Supply. My mower, with only 24 hours of use, has a malfunctioning hydrostatic transmission. Despite the dealer initially stating it was under warranty, they now claim that the repair could exceed $1,[redacted]. I am taken aback by this cost, considering the mower was $1,[redacted]. Research online suggests that hydrostatic transmission issues are widespread with Cub Cadet mowers. I am disheartened by this situation as I expected better from a well-regarded American brand like Cub Cadet. My previous 42-inch Poulan lasted over 12 years without any problems. I traded it in for $[redacted] towards the Cub Cadet, a decision I now regret. I would appreciate guidance on whether my hydrostatic transmission is covered by warranty and what options are available to address this disappointing experience.

I purchased a 42" ride-on LT42 XT1 mower from Home Depot. The model number is 13AKA9TSA10, serial number 1GZ1NB10301, with the bagger unit number 19A[redacted]0. I received the units on 8/19/[redacted]. After using the mower three times, I am extremely disappointed with its performance. When bagging, it sucks up grass clippings but at the same time blows out leaves, clippings, dirt, and dust from the bottom of the deck, covering both the unit and me. I have allergies and recently had hip surgery, so it is crucial for the machine to pick up leaves without leaving me covered in dust. The customer service representative at Cub Cadet suggested using high-lift blades and lowering the deck, but even after following these instructions, I did not see any improvement. Spending nearly $[redacted] on this mower has left me feeling let down. Despite Home Depot's policy, I believe my dissatisfaction is justified. I have observed similar complaints on Cub Cadet forum websites, indicating a potential design flaw. I would appreciate a resolution to this issue. Sincerely, Jim D.

I purchased a Cub Cadet snowblower this autumn. I encountered challenges with its operation: 1. The hand controls for turning are small and hard to use effectively. 2. The reverse function is nearly ineffective and operates too slowly. 3. In cold temperatures, the internal chute blade tends to freeze and needs to be removed. 4. The most frustrating issue is the blower's inability to handle wet snow, as it clumps together and must be manually removed from the housing and inner fan blades. 5. I am seeking a refund for the snowblower.

I recently received my new Cub Cadet ZT2 54 zero-turn mower. I have extensive experience operating similar equipment for decades. However, as I went through the Operator’s Manual (Form No. [redacted]9C, page 20), I noticed an error in the procedure for stopping the tractor in step number 4. The manual advises moving the throttle to the FAST position and then turning the key to STOP, which seems unnecessary and potentially harmful to the engine. It is more practical to reduce the engine to an idle since the PTO was disengaged earlier. I recommend correcting this error to avoid potential damage to the exhaust system. Purposely killing the engine at full RPMs is not a standard practice in the industry and is inefficient in terms of fuel consumption.

I have been attempting to receive a refund for the incorrect mower part. Customer service representative D has been unhelpful in processing this refund. They have not provided an RMA label, supervisor contact information, or a working phone number. Instead, I have only been given a PO BOX address for complaints. I am frustrated with the lack of assistance and just want to return the item and get a refund.

I bought a CUB Cadet mower on April 12, [redacted], for $3,[redacted].95 with taxes and an extended warranty. During use one year later, it started having issues despite my maintenance efforts. The store claimed dirt in the carburetor was the issue, not covered by the warranty. However, the mower is well-maintained and only uses clean fuel. After contacting Crede Power Equipment in Scott Depot, WV for a pickup, it has been two weeks without updates. I rely on the mower to cut 3 acres during mowing season and need it fixed promptly.

I have a 5-year-old 163cc Cub Cadet self-propelled mower. I recently had the carburetor cleaned, and now it's running too fast with excessive RPMs. There seems to be no adjustment for the governor, and after inspecting the work done, everything appears to be assembled correctly. The mower starts within two pulls but revs up to very high speeds, with the governor arm not moving unless I apply slight pressure. Unfortunately, it seems like it may not be repairable, and I am disappointed in the lack of support from the company. I am frustrated with the situation and feel like this may be planned obsolescence. As a result, I will not be purchasing from your company again and will be disposing of the mower. I prefer to avoid Chinese products and believe there should be better support available for customers experiencing issues like mine.

I purchased a 30-inch deck bagger, which unfortunately I never opened because I encountered issues with the Cub Cadet 30-inch riding mower I received on 8/15. Despite only having it for two days, it kept sputtering and shutting off, making it challenging to use. After contacting customer service multiple times, I was instructed to return the bagger on my own, which I did at UPS. However, I was shocked to learn that the return shipping cost me $[redacted], almost the same as what I paid for the item initially. When I called customer service for assistance, I was informed that it was the company policy for customers to cover return shipping costs. The lack of support and understanding from the customer service representative, who even hung up on me when I requested to speak to a supervisor, left me very disappointed. I only returned the bagger because Home Depot easily picked up the faulty mower for a refund, but they were unable to provide the bagger I needed. If I had known about the expensive return shipping, I would have explored other options. As a senior couple, the heavy box was a significant challenge for us. I am upset by the poor customer service I received and hope the company can help resolve this issue without additional cost or trouble for us.

I am still upset after receiving a defective Cub Cadet SCP100 push mower from the company website. The packaging was poorly done with no padding, and the mower had a missing "T-screw" and a significant dent that was painted over at the factory. While contacting customer service, I expressed my disappointment at having to take the mower to a UPS store for return rather than having it picked up from my home. The customer service representative mentioned a refund for the mower and extended warranty, but I have yet to receive a UPS shipping label. I am also concerned about not getting a refund for the shipping fee since the product was faulty. Now I am left without a working mower, waiting for a refund, and having to deal with repackaging and transporting the bulky item. The entire experience has been frustrating, and it is disheartening to face such challenges as a customer.