I am a Medicare member of crunch Boise Idaho State Street. My wife, Cathy Sturmak joine...

I am a Medicare member of crunch Boise Idaho State Street. My wife, Cathy Sturmak joined a couple months later and they charged her $** plus her monthly fee. They told her In a year she would pay an annual $** charge But that would be the only charges. Two months later we were charged an annual membership of $**. this is not how it was explained to her when she signed up. When we called locally and the manager was obstinate and would not even listen to me. I asked for the district managers contact information and he said I would have to send an email to him and then he would forward it. That has been a week and a half and I have not heard anything from Matt, the district manager. This was missed leading and not explained well When my wife signed up. All We want is the $** annual membership refunded. We are not contesting the $** that she was charged when she signed up which is now being called an enrollment fee, but this was not explained clearly. She was told she would pay $** and then $** in a year. She was not told there would be two $** charges. We are not contesting the monthly fees. I would appreciate somebody contacting me about this as soon as possible. It has been a week and a half Since I was told someone would contact me.