I am a Medicare member of crunch Boise Idaho State Street. My wife, Cathy Sturmak joine...

GetHuman-msturmak's Complaint issue with Crunch Gym from October 2019

Help with my Crunch Gym issue
First: share to improve GetHuman-msturmak's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-msturmak may need:
Account holder name, Membership number, Email address on the account, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-msturmak's own words
I am a Medicare member of crunch Boise Idaho State Street. My wife, Cathy Sturmak joined a couple months later and they charged her $** plus her monthly fee. They told her In a year she would pay an annual $** charge But that would be the only charges. Two months later we were charged an annual membership of $**. this is not how it was explained to her when she signed up. When we called locally and the manager was obstinate and would not even listen to me. I asked for the district managers contact information and he said I would have to send an email to him and then he would forward it. That has been a week and a half and I have not heard anything from Matt, the district manager. This was missed leading and not explained well When my wife signed up. All We want is the $** annual membership refunded. We are not contesting the $** that she was charged when she signed up which is now being called an enrollment fee, but this was not explained clearly. She was told she would pay $** and then $** in a year. She was not told there would be two $** charges. We are not contesting the monthly fees. I would appreciate somebody contacting me about this as soon as possible. It has been a week and a half Since I was told someone would contact me.

GetHuman-msturmak did not yet indicate what Crunch Gym should do to make this right.

How GetHuman-msturmak fixed the problem

We are waiting for GetHuman-msturmak to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Crunch Gym's attention and get better help faster. Tap below to get started.
Having Crunch Gym issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Crunch Gym

Complaint issue
Reported by GetHuman-msturmak
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 724 others
0 customers following this

Timeline

GetHuman-msturmak started working on this issue
Oct 14th, 2019 6:43pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 14th, 2019 11:38pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 14th, 2019 11:38pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 14th, 2019 11:38pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 14th, 2019 11:39pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 15th, 2019 12:44pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 15th, 2019 7:19pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 15th, 2019 9:09pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 16th, 2019 1:56pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 17th, 2019 7:45pm
GetHuman-msturmak indicated the issue is not fixed yet.
Oct 23rd, 2019 8:55pm