My membership was put on hold for the summer and personal training was cancelled. I re...
GetHuman-kzent's customer service issue with Crunch Gym from December 2018
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The issue in GetHuman-kzent's own words
My membership was put on hold for the summer and personal training was cancelled. I returned in August and spoke with Daniel at the Crunch Fitness in Simi Valley. He reactived the membership and specifically asked me about the personal training in which I told him no, we are not interested and that was supposed to have been cancelled back in June. He told me it was not but that he would take care of it. Before I left he assured me we were all set. *Now, my billing is through my husbands bank account in another state. I just went back for Thanksgiving and my husband was going through his banking and we see that we are being charged for the personal training at $*** a month! *This was supposed to have been cancelled back in June and again in August. *The local club said they will speak to their “higher ups” but they usually don’t refund personal training! *That is completely unacceptable at this point because I have done what I was supposed to do, and of course Daniel has been moved to a different Crunch Fitness! Y’all need to speak to him and get these * months of charges refunded to my account immediately!
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