Last Christmas my son bought me a crockpot. I needed a new one but only use one *-* t...

GetHuman-ajglysz's customer service issue with Crock-pot.com from December 2018

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Last Christmas my son bought me a crockpot. I needed a new one but only use one *-* times a year. So, I've used it about * times and it just is not working correctly. It has taken over ** hours to cook a * pound roast. It has taken twice the normal time to cook things in it. I know my son does not have the receipt and I don't want to break his heart by telling him it does not work. I've always used your brand without any problem. This was very disappointing. What can you do for me?
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Crock-pot.com

Customer service issue
Reported by GetHuman-ajglysz
Dec 3rd, 2018 - a mon ago
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GetHuman-ajglysz started working on this issue
Dec 3rd, 2018 8:36pm
GetHuman-ajglysz confirmed the issue is fixed. Hooray!
Dec 3rd, 2018 8:36pm