I paid for * phone and service for a month on sep **th and now they said they are shutt...

GetHuman3790421's Overcharge/Strange charge issue with Cricket Communications from October 2019

Help with my Cricket Communications issue
First: share to improve GetHuman3790421's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3790421 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman3790421's own words
Im trying to avoid shut off on the **th my bill is not due till the **th ive only had the phones for two weeks so why are they trying to charge me twice ... I paid for * phone and service for a month on sep **th and now they said they are shutting of my phones if i dont pay by the ** my bill is due oct. ** * month.
I had to explain my bill cycle to them if i came in on Sep **th and got two lines of service why are the trying to rip me off and make me pay on the ** i never had sevice untill the ** of sep a monthly plan is not every * weeks who dose that.
Just fix the mistake in the computer and i will continue makeing my payment of $**.** on the **th of Oct. And every month after that that was the deal Like thats when its due not the **th nobody pays every two weeks
Im new i expect to get what i paid upfront for a month of service on my phones not too be shut off
I guess i could switch services why should i have too pay for services twice in a month im on a fixed income thays why i waited till the **th becouse thats when i get my ssi
How GetHuman3790421 fixed the problem

We are waiting for GetHuman3790421 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cricket Communications's attention and get better help faster. Tap below to get started.
Having Cricket Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Cricket Communications

Overcharge/Strange charge issue
Reported by GetHuman3790421
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 376 others
0 customers following this


GetHuman3790421 started working on this issue
Oct 18th, 2019 7:57pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers