Before contacting them, items GetHuman-dpomo may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-dpomo's own words
ONE WEEK AGO I was accosted in your LOCAL STORE as I attempted to PAY MY ! Since, I have attempted NUMEROUS times for resolution, a return call, CORP. CONTACT IN GA. I HAVE HEARD NOTHING! I'VE ALSO LEFT REQUESTS TO BE CONTACTED BY LEGAL DEPT VIA CS I****- ALSO TO NO AVAIL!!? I REFUSED TO MAKE PAY ON **TH, W NO OPTION TO REACH CRICKET U WAS FORCED TO PAY! THE CO NOW DEMANDS ADDITIONAL $$, YET CANNOT RETURN MY CALLS OR CONTACT ME !? ARE THEY KIDDING!? NO RESOLUTION NO CALL NO PAYMT!?* I SEE THE SAME EMPLOYEE IS STILL EMPLOYED! AND I AM FEARFUL OF HIS BUDDY'S & FEMALE ACCOMPLICES! *OBVIOUSLY CRICKET*LEAP HAS NO CONCERN FOR CUSTOMER SAFETY TO SAY NOTHING OF ADDRESSING THIS EVENT! IT WAS ENTIRELY ON CAMERA BOTH IN & OUTSIDE OF STORE!*I WAS PHYSICALLY ASSAULTED & HOT NOTHING! FROM CRICKET VERY NICE! I HAD NO CONTACT & NO IDEA WHAT HAPPENED I UNDERSTAND ONLY ENGLISH! APPALLING!!*WILL CONTACT MY STATE AGO & BBB ONLINE, AS I REFUSE TO PAY $.** MORE TO A CO. THAT IGNORES CUSTOMER'S * I'M VERY BUSY, AND TERRIBLE ISSUES WITH MY (VERY OLD) PHONE AS WELL AS EMPLOYEE TAPPING TOUCHING MESSING UP WHAT I HAD FIXED HAS LEFT ME LITTLE TIME TO FOLLOW UP THIS OBSCENE BEHAVIOR ALLOWED to an idiot who has his gang INSIDE STORE , MUCH MORR, TO REMAIN EMPLOYED!? I DEMAND TO BE HEARD, THE AUDIO TAPE TO BE PLAYED & VIDEO PLAYED WITH CORP REP ON THE LINE. I HAVE ALSI REQUESTED STEPS I SHOULD TAKE TO OBTAIN COPIES AS WELL. UNBELIEVABLE ARROGANT BEHAVIOR BOTH CORP & STORE LEVEL IT SEEMS! THANK YOU SO MUCH....
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