First of all why do y’all not have a phone number. This is regarding my credit score th...

GetHuman-markusat's customer service issue with from October 2018

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The issue in GetHuman-markusat's own words
First of all why do y’all not have a phone number. This is regarding my credit score that was dropped a significant amount due. I did talk to my bank about the problem and they said it most likely is a mistake on Credit karma. This is the message I have received “*Overall, you're doing a great job of keeping your balances low, but sometimes even a small increase can cause your score to go down. To maintain a healthy Credit Card Utilization rate, try to keep your total balances below **% of your total credit limits.*Between March **, **** and July **, ****, your NAVY FEDERAL CR UN credit card balance increased by $*** from $* to $***” I asked my bank if this will affect my credit card in a bad way and he said the only way this could affect your credit score is if you personally do not pay it off before the due date each month and I have and I have record showing this. So maybe I should not take Credit karma so serious and take my service somewhere else. I would greatly appreciate you explaining this all to me thank you very much.
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Customer service issue
Reported by GetHuman-markusat
Oct 19th, 2018 - 3 mons ago
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of SSN
Email address on account
GetHuman-markusat started working on this issue
Oct 19th, 2018 3:59pm