Credit One closed my account and stated after I kept calling them, concerned with not b...

GetHuman-tayswe's customer service issue with Credit One Bank from March 2019

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The issue in GetHuman-tayswe's own words
Credit One closed my account and stated after I kept calling them, concerned with not being able to get into my account, to see why I still could not get into my account (I specifically, in fear of a late payment charge, went into my own Capital One Banking App and made the proper payment arrangement that debited the account of my own bank to Credit One Bank Credit Card Account, to prevent any possibility of a possible delinquent account*nonpayment on the **th) and the account specialist barely made out that it was due to a previous non payment of March **th ****, that I didn’t make. She barely made any sense, no disrespect, and I wasn’t able to make out much of what she said. I told her that I did make it and had actually scheduled it with my own bank to come out on the due date and she said it was sent back, but I told her she was mistaken and that it was verified by my bank as posting that actual day as a debit card payment and never late whatsoever.**I am trying so very hard to build up my credit and while doing so, I am even more in severe need of a bank that holds true to their own account of what they do for its’ customers. Please, all I ask is for you to stand by your motto. That is all I ask.

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Credit One Bank

Customer service issue
Reported by GetHuman-tayswe
Mar 16th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4188 others
0 customers following this

Timeline

GetHuman-tayswe started working on this issue
Mar 16th, 2019 6:54pm

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