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CrashPlan Customer FAQ

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How do I Contact CrashPlan Customer Service?

The question we are asked most often is about how to talk to CrashPlan customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent CrashPlan Customer Questions

I am trying to update my credit card information

You can update your credit card information in CrashPlan through the following steps: Log in to your account, select 'Account' then 'Billing'. Under the 'Payment Method', you will see a 'Change' button. Click on that button and enter your new credit card details. Finally, confirm the changes. These changes will be effective immediately. Please ensure you enter your credit card information correctly including the expiration date and CVV to avoid any billing issues.
Asked Mar 27, 2024 9:31 PM

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