when installing my new modem at my home I had to call Cox to finalize it. The rep said...

GetHuman922571's customer service issue with Cox Internet Connectivity Tech Support from July 2018

7 views
 | 
17 similar
 | 
0 following
Help me with my issue
GetHuman922571's next move: talk to Cox Internet Connectivity Tech Support when they open.
Cox Internet Connectivity Tech Support's call center is closed now. We will send GetHuman922571 a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman922571's own words
when installing my new modem at my home I had to call Cox to finalize it. The rep said that she saw a weak signal and asked if I wanted a technician to come and check it out. I declined, waiting to see if it would be an issue. I use remote desktop from home to connect to my office computer. My connection is dropped frequently and it has to reconnect which is time consuming and aggravating. I think it has to do with the weak signal that the Cox rep saw when setting up my modem. need help to resolve this.
GetHuman922571 did not yet indicate what Cox Internet Connectivity Tech Support should do to make this right.
I have an issue with Cox Internet Connectivity Tech Support too
How GetHuman922571 fixed the problem
We are waiting for GetHuman922571 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Cox Internet Connectivity Tech Support's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman922571 fixes it.
This email address isn't valid

Cox Internet Connectivity Tech Support

Customer service issue
Reported by GetHuman922571
Jul 27th, 2018 - 10 mons ago
I have an issue with Cox Internet Connectivity Tech Support too
Fixed
Seen by 7 customers so far
Similar issue to 17 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman922571 started working on this issue
Jul 27th, 2018 3:44pm
GetHuman922571 confirmed the issue is fixed. Hooray!
Jul 27th, 2018 4:44pm