Yesterday my grandparents took a flight from Boston to Panama and from Panama to Boston...
GetHuman3447492's Lost Baggage issue with Copa Airlines from August 2019
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Flight Number, Arrival City, Departure City, Date of Flights, Ticket Number, Email on Account, Home Address, Name of Passengers, and Phone Number
Top Tip from another customer
If you lost your luggage you should go to guest services in the airport and report it immediately. Once you do that you can submit a claim there. They will then give you a claim number. You will need that for future reference.
The issue in GetHuman3447492's own words
Yesterday my grandparents took a flight from Boston to Panama and from Panama to Boston. They checked * bags. After checking * suitcases of about ** kg each, the cabin lady said they could check one more carry-on if they wanted to. We found it strange, as they had already checked * bags, but as she said she could check one more, we dispatched one hand of about **kg. When they arrived at Belo Horizonte airport, they did not find one of the large suitcases. They went to ask for information and the guy said that there were only * bags of them that were registered as checked. When we went to check the tickets we saw that there were really only * checked bags. But there were *, we're sure! We have some pictures at the airport, in the check-in line showing the lost suitcase. And I'd like to see the airport security cameras, because it's sure to show the exact time by checking all your bags. I want to know what can be done because we can't lose a suitcase like that. We were wrong not to have checked the tickets after checking the bags .. but the biggest mistake was all yours! How did you not register that the bag was checked? This is theft! They stole my grandparents' bag .. this is a crime! I'll go to the Boston Police and ask them to let me see the cameras! We want this bag back .. there's a lot of sentimental stuff in there, plus all the medicines my grandma needs to take every day. I am very disappointed with the company. This is lack of professionalism and respect! It wasn't just a lost suitcase .. it was a stolen suitcase! They didn't register the suitcase when we checked it in ... they thought we wouldn't notice ?! I hope you will at least give us the necessary attention. Wait the return!***My granparents information:**Maria do Rosario Leite Silva *Passaport: FN*******ticket number: ****************Artino Custodio da Silva*Passaport: FN*******ticket number: ****************Flight: CM*** -* Boston to Panama*CM*** -* Panama to Belo Horizonte**Date: **********.**Confirmation Number: EWT*MP***Thank you!
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