I live in a * bedroom apartment near MSU's campus. A roommate moved out in December an...

GetHuman2604143's customer service issue with Consumers Energy Company from March 2019

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I live in a * bedroom apartment near MSU's campus. A roommate moved out in December and our bill spiked tremendously for the last * months. We keep our thermostat at ** degrees and don't have lights on unnecessarily. Last week maintenance came to our apartment to conduct inspections and discovered the closet light for the roommate who moved out was left on by the cleaning company and has been on for * months straight. We didn't have access to the room to know the light was on. In contacting the leasing office to ask for an adjustment due to their cleaning staff leaving the light on unbeknownst to us, we were told the fluorescent light in the closet uses little energy and would not cause our bill to increase that much. Can you advise if a fluorescent light is left on for * months, would it increase our energy bill?

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Consumers Energy Company

Customer service issue
Reported by GetHuman2604143
Mar 27th, 2019 - 2 years ago
Seen by 12 customers so far
Similar issue to 252 others
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GetHuman2604143 started working on this issue
Mar 27th, 2019 3:11pm
GetHuman2604143 confirmed the issue is fixed. Hooray!
Mar 27th, 2019 3:23pm