I have never been so DISAPPOINTED in a company . . . how you do business!!!! We tried y...

I have never been so DISAPPOINTED in a company . . . how you do business!!!! We tried your phone again a few weeks back after doing research that we would have coverage in our area. When we tried a few years ago, we were in a dead zone. We went into Target and they checked our area for coverage and were confident their coverage had gotten better and we would not have an issue . . . wrong . . . got home and no coverage. We took back the phone immediately the next day . . . since it was early evening and we live ** minutes from St. Cloud. It was a very frustrating situation . . . no phone . . . had to try and get back our coverage with previous provider. Then we get a bill a few weeks back and spent how much time on telephone to get charges credited. We had your phone less than ** hours and were not told we had to do anything upon returning them to Target (need to train your people better for sure). After talking to Dean at your company, which seemed like an hour, we were told our bill had been zeroed . . . yesterday we get another bill. After talked with the gal last evening for about a half an hour, she comes back to us saying because we had tried your phone a few years ago, we had used our one-time quarantee . . . A BUNCH OF BULL!!! So I go buy something and when that breaks, I buy another one . . . obviously I won't have a warranty because I already had one . . . REALLY!!!!! I am not usually someone that lets things get to me but THIS IS JUST NONSENSE. So last night with GREAT DISGUST, I charged the **.** owed to my credit card. $**.** is $**.** . . . especially when the whole reason for buying your phone was to SAVE MONEY IN RETIREMENT!!! Instead, with all the time, effort, and frustration it has COST US SO MUCH MORE THAN WE EVER EXPECTED!!! JD POWER DOESN'T KNOW THE WHOLE STORY!!!