I bought my phone from consumer cellular. My granddaughter set it up for me so it woul...
GetHuman-velmarya's customer service issue with Consumer Cellular from March 2019
7 views | 1366 similar | 0 following
Help with my Consumer Cellular issue
Did that get it fixed?
Waiting to see if GetHuman-velmarya fixed the issue with our suggestion.
The issue in GetHuman-velmarya's own words
Turn on phone to make a call ... I bought my phone from consumer cellular. My granddaughter set it up for me so it would not require a password for use. At a later time, the phone would not allow me to use it unless I set up a password. It also wanted me to eat to auto pay which I didn't do although that screen popped up each time I used the phone. Two days ago it wouldn't accept my password. It has now disabled itself. My daughter attempted to clear the phone so we could just start over, but it requires the phone to be connected to iTunes on a computer. I have neither of those. What now. I am paying for a phone and a phone service that I cannot use. What to do.
The service required a so called mandatory update although the phone had been set up to be easy to use
Make the phone service work
I pay my bill on time
Asked daughter to try to clear the phone so could try to start over
I have an issue with Consumer Cellular too
How GetHuman-velmarya fixed the problem
We are waiting for GetHuman-velmarya to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Consumer Cellular customer problems.