I bought my phone from consumer cellular. My granddaughter set it up for me so it woul...

GetHuman-velmarya's customer service issue with Consumer Cellular from March 2019

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The issue in GetHuman-velmarya's own words
Turn on phone to make a call ... I bought my phone from consumer cellular. My granddaughter set it up for me so it would not require a password for use. At a later time, the phone would not allow me to use it unless I set up a password. It also wanted me to eat to auto pay which I didn't do although that screen popped up each time I used the phone. Two days ago it wouldn't accept my password. It has now disabled itself. My daughter attempted to clear the phone so we could just start over, but it requires the phone to be connected to iTunes on a computer. I have neither of those. What now. I am paying for a phone and a phone service that I cannot use. What to do.
The service required a so called mandatory update although the phone had been set up to be easy to use
Make the phone service work
I pay my bill on time
Asked daughter to try to clear the phone so could try to start over
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Consumer Cellular

Iphone*
Customer service issue
Reported by GetHuman-velmarya
Mar 25th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 1366 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-velmarya started working on this issue
Mar 25th, 2019 11:51am
GetHuman-velmarya indicated the issue is not fixed yet.
Mar 25th, 2019 11:51am