Account ********** **I received a new replacement phone (Moto E*) approximately one wee...

GetHuman1483124's customer service issue with Consumer Cellular from November 2018

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The issue in GetHuman1483124's own words
Account ********** **I received a new replacement phone (Moto E*) approximately one week ago. The mobile network connection did not work. Spoke and worked with service rep for approx. * hour on ********. She was unable to resolve problem and advised I would have to go to a Target store. Asked to speak with supervisor. None was available. Supervisor called back *** hour later and told me that I would have to try a "factory reboot" which, he conceded would delete all the data on the phone. I told him that I did not what to do this and wanted to have the phone replaced. He said that was impossible. I pointed out that the phone came with a **-day "risk-free guarantee" and that the letter I received with the phone stated the company's goal was "***% customer satisfaction." Told him I was not at all satisfied and asked to speak to his supervisor. He refused. I ended the call. I just want a replacement phone that works.
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Consumer Cellular

Customer service issue
Reported by GetHuman1483124
Nov 3rd, 2018 - a mon ago
I have an issue with Consumer Cellular too
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Seen by 1 customer so far
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Timeline
GetHuman1483124 started working on this issue
Nov 3rd 8:52pm