Account ********** **I received a new replacement phone (Moto E*) approximately one wee...

GetHuman1483124's customer service issue with Consumer Cellular from November 2018

1 view
479 similar
0 following
Help with my Consumer Cellular issue
First: share to improve GetHuman1483124's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1483124's next move: call Consumer Cellular.
The best way to get your problem resolved is to tap the button below to start calling Consumer Cellular. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1483124 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1483124's own words
Account ********** **I received a new replacement phone (Moto E*) approximately one week ago. The mobile network connection did not work. Spoke and worked with service rep for approx. * hour on ********. She was unable to resolve problem and advised I would have to go to a Target store. Asked to speak with supervisor. None was available. Supervisor called back *** hour later and told me that I would have to try a "factory reboot" which, he conceded would delete all the data on the phone. I told him that I did not what to do this and wanted to have the phone replaced. He said that was impossible. I pointed out that the phone came with a **-day "risk-free guarantee" and that the letter I received with the phone stated the company's goal was "***% customer satisfaction." Told him I was not at all satisfied and asked to speak to his supervisor. He refused. I ended the call. I just want a replacement phone that works.
GetHuman1483124 did not yet indicate what Consumer Cellular should do to make this right.
I have an issue with Consumer Cellular too
How GetHuman1483124 fixed the problem
We are waiting for GetHuman1483124 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Consumer Cellular's attention and get better help faster. Tap below to get started.
Having Consumer Cellular issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Consumer Cellular email you?
This email address isn't valid
Follow this issue
See how GetHuman1483124 fixes it.
This email address isn't valid

Consumer Cellular

Customer service issue
Reported by GetHuman1483124
Nov 3rd, 2018 - a mon ago
I have an issue with Consumer Cellular too
Not resolved
Seen by 1 customer so far
Similar issue to 479 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1483124 started working on this issue
Nov 3rd 8:52pm