I have been employed in the restaurant business for many years with no lapse of employm...

GetHuman4898785's customer service issue with Connecticut Unemployment Offices from June 2020

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I have been employed in the restaurant business for many years with no lapse of employment. From ***** through **** I was employed at The Cue restaurant (*** *** **). On ******, I left the Cue to work at a different restaurant, Barbarie’s Black Angus Grill (*** *** **). On *******, I was advised that the restaurant would be closed indefinitely due to the COVID-** pandemic and was instructed to file for unemployment. This I did the next day and provided all information pertaining to my current employer (Black Angus Grill). After completing this information, I was asked to provide previous employer information via the DOL filing system and I then provided the information for the Cue. I received a determination from DOL shortly thereafter approving my unemployment benefits of $*** per week with The Cue named as the employer. I thought this odd because I was specifically instructed by the Black Angus to file with their information that they provided me, but figured that DOL knew what to do under these extraordinary circumstances. *Everything was fine until I received a notice for a hearing from DOL which stated that the Cue was appealing my benefits determination. This did not surprise me as I was no longer employed by the Cue and there were never any ill feelings around my leaving to work at a different restaurant. I figured it would all get cleared up at the hearing. On ******* I attended the hearing via phone conference. The woman, (L. Alston Singleton) who was the “Referee”, conducted the hearing in a curt, matter of fact way and did not seem interested in clearing anything up. In several instances she cut me off and stated that it was not her job to help clear anything up, only to make a determination of facts. On *******, (mailing date) I received notice that I was disqualified from receiving unemployment benefits and my payments were cut off. On *******, (the day I actually received the letter) I filed an appeal on the DOL website, doing the best I could to explain the facts and circumstances within the single paragraph allotted. That appeal is pending although I have not received any confirmation from DOL regarding its status. *My dilemma is that I am going into very serious financial difficulty due to the lack of work and cut off from unemployment. None of this makes any sense to me. I am just a working taxpayer who happened to change jobs and now ineligible for help. I have tried to reach out for help though the numerous numbers listed on the DOL website but can’t either get through or if I do, I get scolded for asking questions by a stressed out employee who can’t wait to terminate the call. I just can’t imagine that a working man with a consistent work history is just ineligible for help during this pandemic because he changed jobs a month prior. There has to be some kind of relief available, but I can’t get any guidance. Do I file some other way, some other program, re-file under the correct current employer? Or is it just “tough luck buddy, you shouldn’t have changed jobs when you did?’ There must be others out there with the same scenario? Somebody please help! This is financially devastating. All I know is that I was employed, always have been and would still be if the State didn’t shut down my livelihood.***Thank you for your attention and any assistance in this matter.*If you require any further information please feel free to contact me at (***)***-****.*e-mail: *****@***.com*Sincerely,**Mark W Swan

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Connecticut Unemployment Offices

Customer service issue
Reported by GetHuman4898785
Jun 1st, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 1164 others
0 customers following this


GetHuman4898785 started working on this issue
Jun 1st, 2020 8:46pm
GetHuman4898785 indicated the issue is not fixed yet.
Jun 2nd, 2020 1:55pm