Our flight was cancelled on the **th of August, San Jose to Frankfurt DE****. We alread...
GetHuman-jackygub's customer service issue with Condor Airlines from August 2018
Help with my Condor Airlines issue
First: share to improve GetHuman-jackygub's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jackygub's next move: talk to Condor Airlines when they open.
Condor Airlines's call center is closed now. We will send GetHuman-jackygub a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jackygub may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-jackygub's own words
Our flight was cancelled on the **th of August, San Jose to Frankfurt DE****. We already checked in at the airport but after we heard the flight got cancelled they brought us to a hotel. We couldn’t get our luggage at the airport. They told us that they were gonna bring our luggage to the hotel and the flight is gonna take place the next day (**th of August) at the same time *.**AM. In the hotel we got the information that the flight is not until tomorrow (**th of August and an hour later *.**AM) and that we had to get our luggage at the airport with people from condor. An hour later they told us we were not able to get our luggage, so we are still sitting in the same clothes (Sunday night till Thursday), because we won’t get home till then. My question is do we get a refund for all this and how does it work to get our refund? Today the flight got delayed by another hour. I know they’re trying their best but it would be great to have some clean clothes and our own stuff when you have to stay in a hotel for * days. *We also have a connection (we booked this as one flight as you can see at our boarding passes) flight from Frankfurt to Amsterdam LH*** and no one can tell us if we can make that flight on Thursday, we also miss at least * days of work, do we get a refund for that and how does that work?
GetHuman-jackygub did not yet indicate what Condor Airlines should do to make this right.
I have an issue with Condor Airlines too
How GetHuman-jackygub fixed the problem
We are waiting for GetHuman-jackygub to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.