Computershare Customer FAQ

We're sorry, but we don't have the information you're looking for. Computershare specializes in transfer services, corporate compliance, shareholder management, and other related services. They do not handle short-term disability services. If you are looking for assistance with short-term disability, it would be best to contact your employer or the insurance company directly.

Yes, seeing Computershare at the top of your EXXONMOBIL dividend cheque means that Computershare is the transfer agent for EXXONMOBIL. Transfer agents help maintain records of shareholders, process payments of dividends, and conduct other shareholder duties on behalf of corporations. Therefore, Computershare handles these responsibilities for EXXONMOBIL.

When trying to log in to the Computershare platform, make sure you're entering the company name accurately and check for any typographical errors. If you're certain the company name is correct, it's possible the shares may not be managed by Computershare. Not all companies use Computershare to manage their share programs, and some have specific portals for this purpose. You may want to verify that ExxonMobil uses Computershare for their shareholder services. If you're still having issues, it may be a technical problem that needs to be addressed by Computershare's support team.

To stop receiving dividend cheques and have dividends paid directly into your bank account, you can utilize Computershare's Direct Deposit service. You will need to log into your Computershare account. Head to the 'My Profile' section and find the option for 'Banking Details'. Here, you can add or update your bank account information. Doing this will ensure that all future dividends are directly deposited into your chosen bank account. Always ensure your details are kept current to avoid any issues. This service provides a convenient and secure method to receive your dividends promptly.

If your Computershare account is locked due to too many failed login attempts, it typically unlocks automatically after a certain period of time. However, if it remains inaccessible for a prolonged period or you need immediate access, we recommend you use the password recovery tool available on the Computershare website. You'll need to provide your Holder Identification Number (HIN) and registered email address. Once you've successfully answered your security questions, you can reset your password and regain access to your account. For security reasons, make sure to create a strong, unique password.