PROBLEM NOT FIXED. Cannot change trustee on shares held by Computershare. GetHuman shows the problem is "fxied." It is NOT fixed. They have been no help.

GetHuman708055's customer service issue with Computershare from May 2018

Help with my Computershare issue
The issue in GetHuman708055's own words
I was trying to change trustee on shares held at Computershare. ... My mother had some shares of a stock. It was held in a trust as someone advised her to do. She has passed away. The trust document makes me successor trustee.**Computershare holds the shares. I have been trying to change trustee designation for longer than I want to admit. I have not found a way to get Computershare to change trustee.**How can I get Computershare to change the account trustee?
Their people are do not have the answers to some problems.
I want them to tell me how to change the trustee designation
I have an issue with Computershare too
How GetHuman708055 fixed the problem
We are waiting for GetHuman708055 to fix the problem and share the solution with the rest of us customers.
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Computershare

Customer service issue
Reported by GetHuman708055
May 22nd, 2018 - 6 mons ago
I have an issue with Computershare too
Fixed
Seen by 12 customers so far
Similar issue to 233 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
Timeline
GetHuman708055 started working on this issue
May 22nd 4:02pm
GetHuman708055 indicated the issue is not fixed yet.
May 22nd 5:27pm
GetHuman708055 indicated the issue is not fixed yet.
May 22nd 5:30pm
GetHuman708055 indicated the issue is not fixed yet.
May 22nd 5:32pm
GetHuman708055 indicated the issue is not fixed yet.
May 22nd 5:33pm
GetHuman708055 indicated the issue is not fixed yet.
May 25th 9:43pm