Been trying all day to get this problem resolved y is my account and card frozen and also I was told someone else had control over my account seems they gave them more control then me on my own account

GetHuman707026's customer service issue with Compass Bank from May 2018

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The issue in GetHuman707026's own words
I received my debit card today and I was wondering why it is blocked as I'm receiving it I called earlier today and was on hold over **mins but no fault of the rep we got disconnected and no one has updated me
I would like my account and card unlocked and accessible
I have an issue with Compass Bank too
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Compass Bank

Customer service issue
Reported by GetHuman707026
May 22nd, 2018 - 7 mons ago
I have an issue with Compass Bank too
Not resolved
Seen by 9 customers so far
Similar issue to 102 others
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Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
GetHuman707026 started working on this issue
May 22nd 6:26am