Compass Bank Customer Service Issues

I have tried calling the numbers provided by BBVA bank to use my debit card in Costa Rica during my vacation. Unfortunately, I encountered issues. The number I dialed led me to Enterprise Car Sales instead. The international number was disconnected, and the customer service number could not be reached from outside the USA. Even the number on the back of my debit card gave a busy signal. It seems that BBVA does not provide customer service outside the USA. I am highly disappointed in the service availability and believe this may be intentionally designed. None of the provided contact numbers work internationally. I attempted to contact BBVA to no avail. I am unable to input a foreign phone number with the country code and could not explain the issue due to the lack of text options. It appears that BBVA may not want customers who are informed, international, and educated. I would appreciate a call back within 18 hours at [redacted] in Costa Rica to resolve this matter. Otherwise, I will be closing my account once I return and sharing my frustrating experience. Disappointed, Murray G.

I reside in Arizona and hold a personal checking account at BBVA Compass bank. I recently became the executor of my late uncle's estate in Illinois. I have a Small Estate Affidavit to distribute his assets as per Illinois law. A homeowner's insurance policy sent a $[redacted] check made out to his estate. Can I deposit this into my Compass account using the Small Estate Affidavit, or do I need a Letter of Testamentary?

I submitted my inquiry a week ago on December 10 but have not received any response. I am the executor of my late uncle's estate in Illinois. I have a personal checking account at BBVA Compass in Arizona. I obtained a Small Estate Affidavit in Illinois to distribute his assets without going through probate. I received a check from a homeowner insurance policy payable to his estate. Can I deposit this check into my personal account at BBVA Compass with the Small Estate Affidavit from Illinois, or do I need additional documentation like a Letter of Testamentary from Arizona?

I inquired about this issue a week ago but haven't received any response yet, so I'm resubmitting my question. I live in Arizona and bank with BBVA Compass. I am the executor of my late uncle's estate from Illinois. Since his estate was small, I didn't go through probate, and I'm handling his assets without an estate account. I have an IL Small Estate Affidavit and his will. A homeowner insurance check payable to his estate needs depositing into my personal BBVA Compass account in Arizona. Can I use the IL Small Estate Affidavit for this transaction, or do I need additional documentation like a Letter of Testamentary from probate in Arizona?

I recently encountered an issue with my bank where I was charged a $38 NSF fee for a $10.15 charge at Sonic Drive In #[redacted] on 04/06/19. I don't understand why I was charged this fee as I had more than $30 in my account when I made the purchase. I would prefer my transaction to be declined if funds are insufficient instead of being charged such a high fee. I am requesting for the fee to be waived and I would like to opt out of any overdraft protection that charges me in situations where I have enough funds.

The service at the BBVA Compass Bank branch on [redacted] Bellmead Drive in Waco, TX is consistently slow. This morning, with just 2 cars in the drive-thru, I experienced a long wait both in the drive-thru and inside. Despite only one teller working, two employees were chatting in an office cubicle. It took 10 minutes before the teller acknowledged myself and another customer. The teller mentioned the second teller would not be in until 10:00. While I understand the importance of night deposits, customer service should not be neglected. When I finally made my deposit, the teller was rude and did not thank me. This branch is disappointing compared to others I frequent. Although convenient to my work, the Bellmead location's inefficiency stands out. I believe upper management should be aware of these operational issues.

I recently noticed some unfamiliar charges on my account, specifically three totaling around $25 from Venmo for Uber. After contacting customer service, I learned that these charges were associated with my Venmo account, although I did not recognize the Uber transactions. Unfortunately, my account was frozen which prevented me from using my card or accessing funds. Despite denying the Uber charges, I was hit with $35 overdraft fees for each transaction, resulting in over $[redacted] in fees. Uber repeatedly attempted to charge my account, even though the transactions were declined, triggering additional overdraft fees from BBVA. As a result, my account is now overdrawn by more than $[redacted] solely from these charges and fees. I am seeking a reversal of the overdraft fees, to bring my account to good standing, and request a replacement card to be sent to my address on file.

One of your customers reported unauthorized activity on my PayPal account, which was used by my live-in "friend," Charles Chase. He made charges and later falsely reported them as unauthorized out of spite after an argument. We shared a debit card ending in [redacted], and now there is a hold on my account with chargebacks. As a single unemployed mother, this is impacting me severely, leaving me with no money for essentials for my baby. Charles is falsely accusing me and even claimed my baby did it to the bank. I urgently need this resolved. Please advise on the necessary steps to rectify this situation. Thank you.

I need help getting in touch with the lienholder department at Compass Bank to request a signature release on my car title. When I bought a used car, the title indicated Compass Bank as the lienholder with a release signature. Unfortunately, the California DMV wouldn't accept it as it wasn't countersigned under the "Compass Bank" name. I want to ask for an official release of lienholder from Compass Bank.

Hello, I am a disabled veteran who recently made a purchase from a company based in California. Due to the pandemic situation, it took three months for the items to arrive, but unfortunately, I received the wrong size - small instead of the large I had ordered. After contacting PayPal, I was instructed to return the items to Canada, incurring a cost of $50.15, which I paid through my Compass Bank account. The total cost of the items was $74.93, meaning I am now at a loss of $[redacted].08. When I initially opened my Compass account, I resided in Tucson, Arizona, but have since moved to New Hampshire while keeping the account active. PayPal has advised me to check if I have any coverage in this situation. Thank you, Ralph Scott Britton.

Hello, I've been on the phone all day trying to troubleshoot my new telephone number issue. I initially tried to activate my new number [redacted] on Friday, replacing the old number [redacted]. The fix seemed simple - delete the old number and activate the new one. However, verification codes keep going to my old number, locking me out of my online account. The IT team couldn't resolve this, insisting I visit a branch 25 miles away to reset my password and update the number. This is frustrating after being a loyal customer for over twenty years. I'm in Castle Rock, Colorado, and shouldn't have to go to a branch for a simple fix. Dealing with this issue has been unpleasant, especially having to deal with a headache-inducing [redacted] number. Please address this matter promptly. Sincerely, Delila_D

I discovered over $[redacted] in unauthorized charges on my account, and they only reversed the ones under $10, even though they're all from the same unknown company. When I initially called about the fraudulent charges, I waited for an hour on hold. I've been reaching out through the app for days with no reply. Today, I called customer service and was initially told I'd have a 2-minute wait, but the call disconnected after 10 minutes. On my second call, the wait time is now over 30 minutes. I mentioned to a representative that I'm currently unemployed due to the pandemic and stressed the urgency, but I'm still waiting for a response. This situation is impacting my ability to pay rent, and it's incredibly frustrating to deal with such poor service.

I am Sean C., the store manager of a Dollar Tree in Jacksonville, FL. Our bank is BBVA on [redacted] Baymeadows Rd. I am disappointed with the disrespectful treatment my team and I have received from the branch staff. We encountered issues with jammed deposit machines and unfriendly accusations by tellers, such as Barbara and Jackie. The assistant VP, Jeff T., was unhelpful and suggested we find another bank, which isn't an option per company policy. His dismissive attitude and comments about a coin shortage added to the negative experiences. Our business relies on accurate deposits, and I expect better service than what we have received. I hope to see improvements in our future interactions with this bank. Thank you, Sean C., Dollar Tree #[redacted].

During our trip to Flagstaff, AZ, through Expedia, we booked a stay at Howard Johnson's hotel. However, upon arrival, two of my children developed severe allergies and we had to leave promptly. Despite our attempts, the hotel staff refused to provide a refund. I used my Compass Bank app to cancel the payment, but I am unsure if it was successful. We quickly moved to a Marriott Bonvoy hotel to accommodate the situation. I want to ensure that we are not charged for the short and unpleasant stay at Howard Johnson's that caused my children to fall ill due to allergies. They are highly sensitive to various allergens, and we noticed their reaction within the first 10 minutes in the room. Please contact me if necessary at [redacted]. Thank you for your assistance.

After trying your prompts for 20 minutes without any help, I was on hold for 56 minutes, feeling forgotten. The person who finally answered, a concierge, could only transfer me to another department, providing the same number I had been on hold for 56 minutes on! I need to speak to someone in the Title Department regarding a missing title or lien release. This has been frustrating! Please call me back today to help resolve this issue. You were quick to cash our check when we paid off the loan. My direct number is [redacted], and my name is L.S., working at Guardian Credit Union in Alabama. Hoping to speak to someone today!

Hello, I am Alfred W Dupree, a customer of your bank, formerly known as BBVA Compass. My account details are as follows: Account Name: Dale's Treats LLC Account Number: [redacted] Routing Number: [redacted] I am contacting you because I am unable to access my bank account, and a transfer of $15,[redacted] was made to my account yesterday. I am unsure if the money is in my account, and I would like to inquire about the status of my account. Please advise me on the best course of action to resolve these issues and reactivate my account. Your prompt response would be greatly appreciated. Thank you, Alfred Dupree

I had a small business checking account with BBVA approximately six years ago. The account had been open for several years prior. We incurred numerous bank overage charges during that time. Many of these charges were due to the bank processing credit card transactions several days after the debit card was used without a pin. For instance, if I made a $10 debit card purchase at Del Taco without a pin, the transaction wouldn't clear the account for around three days, potentially resulting in a $36 overage fee if the funds were insufficient later. This is just one example of the various reasons we faced excessive bank overage fees. I recently learned about the option to pursue legal action to recover all the overage charges imposed by the bank during the period our accounts were active. Before taking that step, I wanted to inquire if BBVA would be willing to refund the charges if I agree not to sue in the future, accepting the refund as full payment. If not, I will proceed with legal action against BBVA in 72 hours. The account number is [redacted] with r Henry Glass Inc. I can provide bank statements for your reference. Thank you.

I would like to inform the management that this afternoon, on June 24th at 4:00 pm, I had an appointment at the Compass branch located at 60 Via De Pretis, Naples. I applied for financing, and the employee informed me that I would have to wait eight months between requests as I had applied three months ago. However, when I called the call center, I was told the waiting period is only three months, which is Compass's policy. If the employee provided incorrect information, I request appropriate action, and I hope to be contacted as I am a loyal customer of Compass. Thank you for your attention, and I look forward to hearing from you. Thanks.