All attempts to pay a bill through your BPAY has failed. When we pay, we get the money...

GetHuman-goldrox's customer service issue with Commonwealth Bank from January 2019

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The issue in GetHuman-goldrox's own words
All attempts to pay a bill through your BPAY has failed. When we pay, we get the money refunded only a couple of days later. Pay it again, it is refunded again ("Direct Credit ****** CARDS ACCOUNT BPAY CORRECTION"). Tried contacting BPAY (as CBA would not help us last time and said it was BPAY's problem). All their site says is to check the Biller Code and Reference number, and if this does not work contact your financial institution (which is CBA). Please help.
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Commonwealth Bank

Customer service issue
Reported by GetHuman-goldrox
Jan 8th, 2019 - a mon ago
I have an issue with Commonwealth Bank too
Not resolved
Seen by 2 customers so far
Similar issue to 200 others
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Timeline
GetHuman-goldrox started working on this issue
Jan 8th 10:33am
GetHuman-goldrox shared this issue with others over email
Jan 8th 10:44am