Comcast Customer Service Issues

Last Thursday, on November 4th, my internet service suddenly stopped working. I have been a loyal customer of Comcast for over two decades and have been renting a modem/router from them for $14 a month, totaling over $3,[redacted] in 20 years. I visited an Xfinity store the next day to report the issue and was given a new modem by the clerk. When I requested installation, I was informed it would cost $99, and the earliest available slot was on Monday, November 8th. Today, the technician arrived on time and explained that my internet was disabled by Comcast/Xfinity without any prior notice. I was without internet from Thursday until today, and it cost me $99 to discover that the problem was due to Comcast disabling my modem without informing me. Given these circumstances, I believe I should not be charged for any of the services provided.

Last Thursday, on November 4, I suddenly lost my internet connection. The following day, on November 5, I visited the Xfinity store and was provided with a new modem by a clerk. Upon expressing my wish for installation, I was informed that there would be a $99 charge and it could only be done by Monday. Agreeing to this, today, on Monday, November 8, the technician arrived promptly. The technician explained that my internet loss was due to Comcast "disabling" my modem. I find it frustrating that I agreed to pay $99 without being notified by Comcast about the issue they caused. I believe that given these circumstances, the $99 charge should be waived.

On Sunday evening, our internet went out, causing us to lose access to our TV, computer, and phone services. Despite calling to report the issue, they were unable to resolve it immediately but provided two time frames for a technician to come and fix it. Eventually, it was discovered to be a widespread problem and was resolved. I received an email indicating that the technician appointments were canceled. However, this morning, I received a text stating that the appointment scheduled for today between 3 and 5 was not canceled. Please cancel this appointment as all our services have been restored since yesterday.

Yesterday, our internet connection went down. Luckily, the TV was working fine. However, my husband was too tired to troubleshoot it then. This morning, when I turned on the TV, the internet was back up, but we couldn't change the channel. It was stuck on a cartoon channel I've never seen before, similar to "The Simpsons." We pay $[redacted] a month for your service, and this experience has been frustrating. I would appreciate it if this issue could be resolved promptly.

The internet service at our home has been unreliable for the last week and a half. The issue started affecting our television signal over the past three days. Every evening from 9:00 p.m. the service would become extremely slow and intermittent until the next morning. After contacting Comcast, they responded promptly the following business day. The technician found an outside line that was frayed, causing the service disruptions. While the quick response was appreciated, it highlights the need for upgrades in their services and equipment given the monthly fees we pay. The continual rise in prices without noticeable improvements does not make it appealing to remain a cable or Comcast customer. Despite the high costs, their customer service has improved in recent years.

On May 10th, I subscribed to the Starter Triple Play for a 2-year term at the confirmed price of $[redacted]. However, on October 14th, without notice, Comcast removed the MLB Network (channel [redacted]) and Turner Classic Movies (channel [redacted]). When I contacted the billing department, I was informed that I would need to pay an additional $9.99 to regain access to these channels that were part of my original agreement. Despite being assured of a 90-day complimentary access to these channels, my most recent bill does not reflect the promised $9.99 credit. I am left questioning why I have faced deception twice, losing channels abruptly and not receiving the credit as agreed upon.

I need an extension for a past due balance to prevent interruption or disconnection. Last month, there was a payment extension, but it didn't go through due to an updated credit card with a new expiration date following fraud on the account. After realizing the issue, I updated the information and made the payment promptly. Despite this, when requesting another extension, a representative mentioned they couldn't grant it as the initial payment was delayed. I am a loyal customer since [redacted], and I anticipate proper assistance. If my services are disrupted, I won't seek reconnection. Potentiall considering switching to an alternative provider for TV and internet services.

I am experiencing difficulties with Comcast as they have mistakenly applied my payments to the previous tenants' accounts, resulting in my cable and WiFi being shut off for two weeks. Despite multiple attempts to get assistance and resolve the issue, I have been unable to speak to a manager, with calls being disconnected or unanswered. I urgently require help as my children need WiFi for school. The customer service has been unhelpful and disrespectful, refusing to address the problem appropriately. I am frustrated and disappointed with the lack of resolution after repeated attempts to rectify the situation, leaving me without essential services. I am considering switching providers but feel trapped due to the circumstances.

As a former tenant, Ross E., residing at [redacted] 10th Street, St. Augustine, FL, I have managed the XFinity bill via autopay for the past year. Going forward, the property owner, Jimmy T., will take over bill payments starting Nov. 30, [redacted]. I am discontinuing my autopay and need guidance on removing my name from the billing account. Around 18 - 20 months ago, I upgraded the Xfinity service, increasing bills to roughly $[redacted] - $[redacted] monthly. I request downgrading the TV service to its previous level and cost to align with Mr. Thomas's preferences. Effective Nov. 30, billing should shift to Jimmy T. Please revert all billing communications to Mr. Thomas at the property address, unless directed otherwise. Kindly acknowledge receipt of this request by reaching out to me at [redacted]. Thank you, Ross E.

Hello everyone, I wanted to share my recent experience with Comcast. There was a significant outage on Tuesday, November 9, [redacted], which was quickly resolved, but we did not face any issues in the Chicago area on that day. However, on Wednesday, November 10, we suddenly lost cable TV on all our sets with a message indicating an Internet connection problem, though our Internet was functioning well with wireless devices. Despite troubleshooting efforts, we had to schedule a tech visit for Saturday, November 13. The tech promptly replaced a component in our external feed, restoring TV service, but soon afterward we started experiencing issues with freezing, buffering, and slow downloads on streaming apps and devices. Planning to contact Comcast to request further assistance as these problems are new and affecting our viewing experience. I will update after speaking with tech support. Thank you.

Yesterday, on 11/16/21, we experienced a two-hour power outage in my area during the evening. There wasn't any severe weather, so I assume it was either a test or some repair work. I believe Comcast should have informed us beforehand about the planned power outage since they have our information. It was frustrating to lose power, assuming it was just a problem with my house. I feel like we should be compensated for the time we were without service, especially considering the high prices we pay for services in Cape Cod. This situation caused a lot of stress, not knowing it was affecting the whole area. Multiple calls to Comcast only resulted in basic troubleshooting steps that didn't solve the problem. Losing wifi/cable service for two hours in the evening is not acceptable, especially when it's not the first time it has happened. I am requesting a refund for the inconvenience this has caused. Thank you.

I recently received an email about a late payment. I sent the payment of $[redacted].03 on November 1 with check number [redacted]. I reached out to Xfinity support and spoke with a live agent who said an investigation was opened to locate my check, but I haven't heard back within the promised 24 hours. I prefer to speak with a human representative for assistance instead of the automated system. I checked my bank account, and the check hasn't been cashed yet. I suspect it might be lost in the mail or not processed by the billing office. The support agent mentioned this morning that my payment was extended, but On Demand service would only resume once the payment is received. I need clarity on this issue and would like to resolve it promptly with a human agent's help.

I am awaiting my Xfinity Rewards Prepaid Visa cards, which have not been sent to me yet. I activated my service in August, and my account is in good standing with automatic payments. I believe I should have qualified for the cards by November 26th. Despite meeting the requirements, my rewards are still showing as unqualified. When I signed up for cable, internet, and transferred my phone services from AT&T, I was promised a $[redacted] Prepaid Visa. Even though I activated my phones on August 26th, my daughter's phone was added later and should not affect my eligibility for the reward. Can you please look into this issue promptly? The cards will be a great help for Christmas. Thank you for your assistance. - Lisa R.

On August 19th, there was an underground cable damaged outside our home at [redacted] Bracken Drive, Ellicott City, MD [redacted]. Technicians then installed an external line from one junction box to another, extending at least 30 yards and crossing the sidewalk in two locations. This poses a safety risk to pedestrians. When can we expect the cable to be properly buried?

I recently realized that my Xfinity bill was 4 months behind because I didn't receive any notifications. I want to ensure that this oversight doesn't impact my credit score negatively. I updated my debit card with my bank assuming all payments were being deducted from my checking account, but that wasn't the case. I only found out about the overdue balance when my internet service was disrupted, and upon contacting Xfinity, I was informed about the situation. I also desire to switch the payment method to have it deducted directly from my checking account in the future.

I need to return my Comcast equipment, which includes an xFi gateway and pods, as I've decided to use my own modem/router setup. I received an email reminder from Comcast to return the equipment via xfinity.com/returns. However, when I visited the website, I couldn't see any devices listed for return. After contacting customer service through chat, the agent couldn't resolve the issue, and I was transferred to tech support, where the representative mentioned using both my own modem and the Xfinity gateway concurrently, causing confusion. I just want to return the equipment if it's not capable of creating a strong mesh system with the xFi pods. I'm looking for Comcast to send me a return label, so I can drop off the equipment at a UPS store, or upgrade my xFi gateway to see if that improves the situation at my home. The second agent I spoke to mentioned sending me a newer version of the gateway that might work better.

I am experiencing issues with my Xfinity TV displaying a "no signal" message. Despite attempting multiple resets by unplugging the device, the technical support representative was unhelpful and suggested waiting a few days for a reset. I am now considering if I require a new modem. I am seeking assistance from a knowledgeable individual to address this problem promptly, either through remote support or a service visit. The previous interaction with customer support was frustrating as the representative seemed uninformed and the process was time-consuming.

I contacted Xfinity three times today, but the computer kept hanging up on me. I tried the live agent chat, but it also disconnected after discussing the issue at length. I accidentally clicked on a movie that prompted a subscription, chose to close it, but the screen remained open. Hours later, upon turning on the TV, the movie title was displayed at 23%. I am seeking a credit in case I was billed incorrectly. I have been a loyal cable customer for 47 years, and this has happened once before. I have been trying to reach customer service for over an hour with no success, as there is no email option available. Being hearing impaired and not familiar with technology, navigating the system has been challenging. Despite pressing 0 after the automated questions, I keep getting disconnected. Today's date is 12/3/[redacted], and I am Saundra S. Thank you for your assistance.

I have been trying to update or cancel my deceased grandfather's account at his residence, but I am unable to verify his SSN as no one in our family has it. I need assistance and have been unsuccessful in reaching someone at Comcast. I kindly request a call back to help resolve this issue for my mother. Thank you.

My name is Pat Kraft, and my account number is [redacted] 20 [redacted]. The last 4 digits of my social security number are [redacted]. I recently realized that I did not receive my December bill. To ensure I wasn't late on my payment, I sent $65.00 via Bill Pay from my credit union account. I would like to confirm the receipt of my payment and inquire about the missing bill for December's service. Thank you. Pat Kraft