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GetHuman-mmcgowan's customer service issue with Comcast - Xfinity Home Security Systems from August 2018

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The issue in GetHuman-mmcgowan's own words
Base monitor has no picture from security camera**Base unit otherwise appears to be functimg well **Camera images show up on phone apps appropriately **We’ve reset the camera system numerous times ??**Please advise
it worked before "upgrade"
replacing the home base unit that functions with the new app release
* years
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Comcast - Xfinity Home Security Systems

Customer service issue
Reported by GetHuman-mmcgowan
Aug 13th, 2018 - 7 mons ago
I have an issue with Comcast - Xfinity Home Security Systems too
Fixed
Seen by 3 customers so far
Similar issue to 25 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-mmcgowan started working on this issue
Aug 13th, 2018 2:08pm
GetHuman-mmcgowan indicated the issue is not fixed yet.
Aug 16th, 2018 5:31pm
GetHuman-mmcgowan indicated the issue is not fixed yet.
Aug 16th, 2018 5:49pm