My representative hasn't responded in several days. They were helping me set up a tempo...

GetHuman-indigeck's Verification issue with Coinbase from July 2019

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Account name, Account email, Account phone number, and Government issued photo ID
The issue in GetHuman-indigeck's own words
My representative hasn't responded in several days. They were helping me set up a temporary account to verify my identity and use that to change the phone number on my original account to my present number. The reason why we had to do this was because that number is currently one that I don't recognize as owning or being in contact with. I suspect my account may have been hacked, but I'm not sure. I just know that * days ago they were walking me through it, I was confused when they asked me to verify my selfie on my account again, so I presented proof that I'd completed this step in the app. I suppose it wasn't the same way they'd asked, because when I finally did this step exactly as they said, I got an official email and everything. After I recieved this email, I returned and emailed them saying I had completed the steps their way, but I've been completely ghosted for several days. I tried opening a new case to talk with someone else about it, but they told me almost right away that I already had a case number open and to email them at the original case number for any further questions, to which I've still received no reply. I just want access back to my original account- the one connected to my main email.

GetHuman-indigeck did not yet indicate what Coinbase should do to make this right.

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Coinbase

Verification issue
Reported by GetHuman-indigeck
Jul 18th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1326 others
0 customers following this

Timeline

GetHuman-indigeck started working on this issue
Jul 18th, 2019 10:29am

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