Thank you for informing me. I remember canceling that class. I noticed that * credits w...

GetHuman-defineda's customer service issue with ClassPass from June 2018

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The issue in GetHuman-defineda's own words
Thank you for informing me. I remember canceling that class. I noticed that * credits was a good deal but, the last time I attended, I really didn't feel like it was a welcoming environment for fitness. The instructors that I experienced were less than enthusiastic. So, I decided to look for a class I could get a bit more excited about attending.**So, it strikes me as strange that you have me on record as a no show because I was sure I canceled it. It was on my desk calendar so, I hadn't forgotten about it. I was seeking another class to take instead. I don't know what went wrong. But, I'd appreciate the fee being waved this time. That class was not on my schedule last week. **Also, your contact us page does not load properly on my iPad. So, I'm using GetHuman to contact you. **Sent from my iPad**On Jun *, ****, at *:** AM, ClassPass ******@***.com* wrote:**Hi Dalila,**We know sometimes life gets in the way of making it to class — we’ve had those days! Re*forme lagree fitness let us know that you weren’t there for class on June **, ****, and we’re sorry to hear you missed it.**You’ll see the $**.** fee for missed classes posted to your account in a few days. Because you missed class, you’ll notice that * credits have been returned to your account.**So you know, our studio partners rely on your attendance. Next time you can’t make it to class, be sure to cancel on the app or the website as soon as you know. That way, the studio can better prepare for class and you can open up your spot to other ClassPass members. You can read more about our cancellation policy here.**We also know that it’s not always life that happens -- sometimes mistakes happen, too. If you were at Re*forme lagree fitness and they forgot to check you in, let us know. We’ll gladly look into this and see how we can clear things up ASAP.**All the best,**The ClassPass Team**—*Twitter Pinterest Instagram Facebook Spotify Spotify*HELP CENTER * DOWNLOAD THE APP**If you believe this has been sent to you in error, please safely unsubscribe.

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ClassPass

Customer service issue
Reported by GetHuman-defineda
Jun 11th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 222 others
0 customers following this

Timeline

GetHuman-defineda started working on this issue
Jun 11th, 2018 1:28pm

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