my granddaughter want to have her * birthday party at chuck e cheese in Columbia s.c to...

GetHuman1185855's customer service issue with Chuck E. Cheese from September 2018

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The issue in GetHuman1185855's own words
my granddaughter want to have her * birthday party at chuck e cheese in Columbia s.c today .and let me tell you our experience was not so nice ..there was a game machine that was just spitting out ticket like *** ticket with no money that let me know that there was a machine Problem so I want up from to let the employee ( jada) know that something was wrong with it. but no one came so I went back to look for the manager and after ** minute a manager name (Ronald jones) came over there he reset the ticket. the Problem came went he went back up front .we had a party of ** people so my daughter was in line and your manager Ronald jones and another manager name kenzie was talking and laughing about the situation as a manager they should had carry they self better than that....im very disappointed in your management department this was my first time there and the way they laugh did not make me feel good.. I did not thing that was funny,this has supposed to have been a celebration for my granddaughter not to be laugh at went you trying to do the right thing to let your manager know that something was wrong. I feel like the situation could have been better if they would have keep there opinion to their self and act like professional. we got there at * oclock did not get her cake until two hour later then the cake look horrible..so I think chuck e cheese for making my * year day not a good day at all...im so upset with this store on st andrea road in Columbia sc..I hear people talking about this never in a million would I be experiment this...help me understand please.
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Chuck E. Cheese

Customer service issue
Reported by GetHuman1185855
Sep 23rd, 2018 - 2 mons ago
I have an issue with Chuck E. Cheese too
Fixed
Seen by 4 customers so far
Similar issue to 16 others
0 customers following this
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Timeline
GetHuman1185855 started working on this issue
Sep 23rd 1:57am
GetHuman1185855 indicated the issue is not fixed yet.
Sep 23rd 2:00am