My son's truck caught on fire in November ****. **** Dodge **** Laramie Megacab. We cal...

GetHuman3121109's customer service issue with Chrysler Group from June 2019

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The issue in GetHuman3121109's own words
My son's truck caught on fire in November ****. **** Dodge **** Laramie Megacab. We called the dealership where we bought it and was told there is no warranty don't bring it here. We had it fixed at a diesel company and the bill is $**,***. my attorney said check for recalls on the truck I did and guess what? there was a recall for the water pump that can cause an engine fire. I submitted a claim to the recall center and they denied the claim because it didn't go to a Dodge dealership. The people who fixed it will testify. The problem I am having is every time this truck is at a dealership they can see what recalls have not been done. The day they told me not to bring it there they knew the recall had not been done on the truck because they couldn't get the parts. *Then there is another recall for the drag link. My son said he lost steering and ran off the road. We took the truck to get it fixed at BigO Tire and they replaced the drag link and basically the front end. We went to Texas and the truck stopped. We thought the transmission. The mechanic said that when he ran of the road he bent the frame and it caused the drive line to take the rear end out. The insurance company wouldn't total the truck, they replaced the frame. Ruing the value of the truck. Flower Motor said they wouldn't even take the truck on trade in. We have a truck that was valued at $**,*** and now is worth nothing. Attorney said whoever caused the devaluation of the truck is responsible for the devaluation. Two weeks after getting the truck fixed, we received a recall notice in the mail for the drag link.

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Chrysler Group

Customer service issue
Reported by GetHuman3121109
Jun 20th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 135 others
0 customers following this

Timeline

GetHuman3121109 started working on this issue
Jun 20th, 2019 7:55pm