My son's truck caught on fire in November ****. **** Dodge **** Laramie Megacab. We cal...

GetHuman3121109's customer service issue with Chrysler Group from June 2019

Help with my Chrysler Group issue
First: share to improve GetHuman3121109's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3121109 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman3121109's own words
My son's truck caught on fire in November ****. **** Dodge **** Laramie Megacab. We called the dealership where we bought it and was told there is no warranty don't bring it here. We had it fixed at a diesel company and the bill is $**,***. my attorney said check for recalls on the truck I did and guess what? there was a recall for the water pump that can cause an engine fire. I submitted a claim to the recall center and they denied the claim because it didn't go to a Dodge dealership. The people who fixed it will testify. The problem I am having is every time this truck is at a dealership they can see what recalls have not been done. The day they told me not to bring it there they knew the recall had not been done on the truck because they couldn't get the parts. *Then there is another recall for the drag link. My son said he lost steering and ran off the road. We took the truck to get it fixed at BigO Tire and they replaced the drag link and basically the front end. We went to Texas and the truck stopped. We thought the transmission. The mechanic said that when he ran of the road he bent the frame and it caused the drive line to take the rear end out. The insurance company wouldn't total the truck, they replaced the frame. Ruing the value of the truck. Flower Motor said they wouldn't even take the truck on trade in. We have a truck that was valued at $**,*** and now is worth nothing. Attorney said whoever caused the devaluation of the truck is responsible for the devaluation. Two weeks after getting the truck fixed, we received a recall notice in the mail for the drag link.

GetHuman3121109 did not yet indicate what Chrysler Group should do to make this right.

How GetHuman3121109 fixed the problem

We are waiting for GetHuman3121109 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Chrysler Group's attention and get better help faster. Tap below to get started.
Having Chrysler Group issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Chrysler Group

Customer service issue
Reported by GetHuman3121109
Jun 20th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 135 others
0 customers following this


GetHuman3121109 started working on this issue
Jun 20th, 2019 7:55pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers