Today I found * charges on my debit card statement from chipotle online that I did not...

GetHuman2706247's Overcharge/Strange charge issue with Chipotle Mexican Grill, Inc. from April 2019

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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2706247's own words
Today I found * charges on my debit card statement from chipotle online that I did not order. I also received two emails of order confirmations of online orders I did not make (the emails were even addressed to someone else named “Jayden”). I tried to log into my chipotle account to take my card off so that the fraud could not continue, however when i went to recover my password it said that I didn’t even have an account, which is impossible considering I received two emails about order confirmations (using my own debit card). Please let me know what ramifications you are going to make about this situation. I have already contacted my bank about fraud, but need to ensure this won’t happen again.

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Chipotle Mexican Grill, Inc.

Overcharge/Strange charge issue
Reported by GetHuman2706247
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1154 others
0 customers following this
Items needed
Order number
Name on account
Email on account
Home and billing address
Phone number on account
Location used
Employee name

Timeline

GetHuman2706247 started working on this issue
Apr 9th, 2019 12:35am
GetHuman2706247 indicated the issue is not fixed yet.
Apr 12th, 2019 1:15am
GetHuman2706247 indicated the issue is not fixed yet.
Apr 12th, 2019 2:07am