Hello, *I have a round trip flght from Manila to Cebu with Air Asia Zest on May ** - Ju...

GetHuman4871148's Cancel Booking issue with CheapOair from May 2020

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The issue in GetHuman4871148's own words
Hello, *I have a round trip flght from Manila to Cebu with Air Asia Zest on May ** - June * ****, However, due to pandemic, Air Asia*(following the directive of the nPhilippine government to extending community quarantine in Manila) has canceled all domestic and international flights until May **.**I requested cancellation of our flight with cheapoair since May * but customer support *still insist that the ticket is nonrefundable, the flight is operating as scheduled and reservation remains confirmed. I do not *understand this because there is a clear travel advisory from Air Asia that they are canceling all flights until May **. **I am from Chicago and I was not able to fly to Philippines in May ** because United Airlines canceled our flight so I will not be in *Manila by May **. Please follow up on my request to cancel our flight, booking *********.**I also emailed again * days ago with a request ******** but still no response from*cheapoair. I am hoping for your prompt*response and immediate action regarding*this matter. **Thank You, *Maria Lourdes dela Rosa

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CheapOair

Cancel Booking issue
Reported by GetHuman4871148
May 26th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 3394 others
0 customers following this

Timeline

GetHuman4871148 started working on this issue
May 26th, 2020 3:14pm

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