This is regarding CheapOAir Booking * ******** Booked on Mon. Nov. **, **** **I am hope...

GetHuman1713712's customer service issue with CheapOair from December 2018

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The issue in GetHuman1713712's own words
This is regarding CheapOAir Booking * ******** Booked on Mon. Nov. **, **** **I am hopeful we can be mutually helpful to each other: resolving the overcharge for us.**And I will be reporting to the National travel Forum, Elliot.Org that CheapOAir does have integrity and wishes to correct errors their individual agents have made. That customer service is a top value.**Here is what I posted on the National Forum:**"We are two Seniors attempting to visit our son and family working a short time in Puerto Varas, Chile. The agreed upon visit time was to be the month of January. Our son said we must hurry to get tickets since that is high tourist season in Chile and suggested American Airlines flies there.**On Monday, *******, I went to what I thought was American Airlines website. What came up was*cheapfares. It totally appeared to be an authorized partner of American Airlines.**Talked to “A” of CheapOair, who helped with discerning which combination of flights best for dates and departure location. Every selection came up with "* ticket left" "or "hurry, * tickets left."*I agreed upon itinerary of Santa Fe NM to Dallas to Santiago, Chile, to Puerto Monte Chile. When I started to give passport information, my husband could not find his.*“A” said she would hold the itinerary and call back in ** minutes.**At appointed time, “A” did not call, but “M” called and started over discussing the itinerary. I said “Where is the one saved under my name by “A”? He said that those dates and flights were no longer available and he could only offer departing one day earlier, staying one day later, departing from Albuquerque, not Santa Fe and cost $**.** more per ticket.**I was told I needed to purchase right then, tickets were going so quickly, they could not be reserved. I agreed.**Then, “M” started discussion about seats. He asked would I and my husband like to sit together. I said, "Of course." Would I like window or aisle…all seemingly *normal questions. At NO TIME DID “M” DISCLOSE THESE SEATS WOULD BE AN ADDED FEE**AT NO TIME WAS IT DISCLOSED THAT I WAS PAYING an add-on "AGENCY FEE" I thought that whatever arrangements American Airlines made with their subsidiary*partner CheapOair was internal, like "" for lodging.**When I received the "Billing Details" via email, I about had a heart attack. Added to the price of * Senior Tickets was an unasked for "Traveler Assist" for $**.**, and a WHOOPING $***.** "Paid Seats “Fee” and finally, added on “Taxes and Agency Fees” of $***.**.**I immediately called the "Help with your booking * *-***-***-****. After holding for ** minutes, I finally talked to rep, “G”, then supervisor. I told them that when I purchase an airline ticket, I assume I am going to be provided a seat. -- not pay extra.**The $***.** was removed, but now I do not have confirmed seats for the Santiago - Puerto Montt, Chile flight section of the departure itinerary…*and NO CONFIRMED SEATS for the any of the segments of the return itinerary Jan. ** for Puerto Montt, Santiago, Dallas, and Albuquerque.**I know you must be asking, “Why have you waited so long to request help?”*First, I was totally embarrassed and humiliated that I was another Senior who had been taken in, "scammed." I believed the agents when they said all the tickets would be gone if I hesitated."**Since I posted the above description, I have Been in contact with American Airlines, whose Rep. helped me reserve seats for their flights. However, when I called LATAM Airlines Chili to reserve seats, they said the fee would be $*.** per passenger per flights. I said I would pay that. They said they could not accept payment from me, only the booking agency, CheapOAir could pay that fee.**This was another fact not disclosed by your agent. So,I would first request that you pay that fee: * passengers x * flights - $**.** to LATAM Airlines, so that I may call them and reserve our seats. **After comparing American Airlines version of "Cost Summary," I discovered that your agent overcharged for the * Senior passenger tickets. Your cost to AmericanAirlines was $****.** ($****.** each). Your agent charged my AX card $****.** each ticket total $****.**. $***.** OVERCHARGED!!!!**I acknowledge that I used your services and I am NOT requesting refund of $***.** for taxes and Agency Fees.**HOWEVER, I AM REQUESTING AN IMMEDIATE CREDIT TO MY AX CARD FOR THE $*** OVERCHARGE for tickets.**I hope that this is a lack of integrity on one of your agents ONLY and that you as a corporation do not encourage them to take advantage of senior citizens.**Please respond as soon as possible to resolve this request.**Thank you,*Donna Humphreys*Phone: ***-***-*****email: *****@***.com

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Customer service issue
Reported by GetHuman1713712
Dec 7th, 2018 - 4 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 681 others
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GetHuman1713712 started working on this issue
Dec 7th, 2018 11:00pm