Hi there! My name is Marina Leonard. Im a citizen of Moldova, and a Green Card holder a...

GetHuman944430's customer service issue with CheapOair from August 2018

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The issue in GetHuman944430's own words
Hi there! My name is Marina Leonard. Im a citizen of Moldova, and a Green Card holder also.*I booked a ticket through Cheapoair.com Jfk-Geneva-vienna-Chisinau for August **, ****. And I jsut found out that to be able to have the transit flight through * EU countries I need a Schengen Visa. It’s impossible to get an appointment for getting a Schengen Visa before my flight date. I called Cheapoair customer service they said that to make changes to my flight it will cost me $**** and it will cancel my return flight as well!!!! This is nonsense!*My husband is flying to Chisinau on August ** and we are supposed to return to USA on the same date and same airplane on September **. He is an US citizen, which means he will have no problem with the flight through * EU countries.*I’m desperate, as I have no money to pay other fees or buy another ticket.. *please make it possible to change just my Departure ticket to have just one stop in EU. *My booking confirmation number is ********.*If this is not possible I need full refund as I do not work and have no money to spend for another ticket.*I hope we get this solved positively.**Thank you,*Marina.
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CheapOair

Customer service issue
Reported by GetHuman944430
Aug 2nd, 2018 - 9 mons ago
I have an issue with CheapOair too
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Seen by 3 customers so far
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Timeline
GetHuman944430 started working on this issue
Aug 2nd, 2018 8:55pm