I have three missed payments on my account.. I have been sick and had both ******* remo...

GetHuman-nikkikim's customer service issue with Chase Auto Finance from February 2019

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The issue in GetHuman-nikkikim's own words
I have three missed payments on my account.. I have been sick and had both ******* removed. you guys gave me a two month extension when this happened and thought I could get back on track.. but I had to have more surgery due to the same illness. for my own personal and mental well being I want to not have a huge discussion about these things. i'm going to have to go through more treatments and my boyfriend decided to pay off my car.. he asked how much it would be and I called on the **th and was told it would be..****.** good for ** days.. now he went and drew a cashiers check for what he could afford to do without which is ****.** I have it in my hand while typing this. I understand my late balance is *** and some odd change or something to that affect.. now with that payoff amount it would have left ***.**. which I was gonna pay on the **th to finish it.. but I called back yesterday once I received the check (made out to chase finance from America's first credit union) to make sure that it could be handled that way, not only was I given a payoff amount of ****.** but got involved in a whole conversation about how to allocate the check here and there. i'm sure you guys don't tell your personal finances to anyone as well neither did I. either way I was wandering if there was anyway to clear this up and that I could pay this without him having to know that I had missed payments.. you have no idea with his stature what kind of embarrassment that would cause me especially with him being this nice. I know you don't really want the car back and due to my cancer I need the car for appointments.. ***just to sum up …. **he and I live a distance apart.. he came to where I lived drew a check for ****.** on a cashiers check made out to chase auto finance noting my account number, name, and the cars make and model.. what type of letter should I send with this check to make sure the funds are allocated correctly for me to have that original *** and some odd dollar balance to take care of as this money is intended to pay off and I don't want anymore lateness and i'm sure you're ready to be done with the chasing me down.*someone please contact me at my work number and walk me through this please ***-***-*****and tomorrow the **th we will be sending the check via certified mail to the payoff address so today would be best ty.
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Chase Auto Finance

Customer service issue
Reported by GetHuman-nikkikim
Feb 15th, 2019 - 8 mons ago
I have an issue with Chase Auto Finance too
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Name on account
VIN number
Date of birth
Make and model of vehicle
Email address on account
Billing address
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GetHuman-nikkikim started working on this issue
Feb 15th 8:08pm