I paid off my collateral loan over two months ago and never received a check. I called...
GetHuman2961920's Complaint issue with Chartway Federal Credit Union from May 2019
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2961920's own words
I paid off my collateral loan over two months ago and never received a check. I called on Friday. Yesterday, I got home from work and there was a crazed message stating that yes, they confirmed a check was sent and never cashed but they were not going to send me a check until I signed an affidavit which I would have to PAY for to have it notarized...…..are you kidding?? I called ** financial institutions in the area and no one has ever heard of anything so stupid - once Chartway verified that the check had not been cashed, the correct procedure (if the want customers) is to put an immediate stop on that check which I am sure they did anyway...…...not tell the customer, nope, we are not going to send you YOUR OWN money until you get this affidavit notarized...…….well fine Chartway……..then you can pay for the **** notary also and I filed a complaint with the BBB (which you are not even registered with but I sure did see other complaints.) Wow Brian T Schools …….way to NOT go as the CEO...….
GetHuman2961920 did not yet indicate what Chartway Federal Credit Union should do to make this right.
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