I paid off my collateral loan over two months ago and never received a check. I called...

GetHuman2961920's Complaint issue with Chartway Federal Credit Union from May 2019

Help me with my issue
First: share to improve GetHuman2961920's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2961920 may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman2961920's own words
I paid off my collateral loan over two months ago and never received a check. I called on Friday. Yesterday, I got home from work and there was a crazed message stating that yes, they confirmed a check was sent and never cashed but they were not going to send me a check until I signed an affidavit which I would have to PAY for to have it notarized...…..are you kidding?? I called ** financial institutions in the area and no one has ever heard of anything so stupid - once Chartway verified that the check had not been cashed, the correct procedure (if the want customers) is to put an immediate stop on that check which I am sure they did anyway...…...not tell the customer, nope, we are not going to send you YOUR OWN money until you get this affidavit notarized...…….well fine Chartway……..then you can pay for the **** notary also and I filed a complaint with the BBB (which you are not even registered with but I sure did see other complaints.) Wow Brian T Schools …….way to NOT go as the CEO...….

GetHuman2961920 did not yet indicate what Chartway Federal Credit Union should do to make this right.

How GetHuman2961920 fixed the problem

We are waiting for GetHuman2961920 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Chartway Federal Credit Union's attention and get better help faster. Tap below to get started.
Having an issue of your own?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Chartway Federal Credit Union

Complaint issue
Reported by GetHuman2961920
May 21st, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 34 others
0 customers following this


GetHuman2961920 started working on this issue
May 21st, 2019 8:59pm
GetHuman2961920 indicated the issue is not fixed yet.
May 21st, 2019 9:00pm
GetHuman2961920 indicated the issue is not fixed yet.
May 21st, 2019 9:00pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies