I have created an account with MedStar health for job searches. months ago, I even rece...

GetHuman-loriemac's customer service issue with Cerner from August 2018

17 views | 2 similar | 0 following
Help with my Cerner issue
Next: our robot will wait on hold for GetHuman-loriemac to get a Cerner rep on the line!
Always use the GetHuman Phone to call Cerner. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-loriemac's own words
I have created an account with MedStar health for job searches. months ago, I even received a verification message to the email account associated with my medStar login.*However, now I am unable to login. when I requests a new password, I receive the message that the email does not exist.*After literally hours of this, I decided to bite the bullet and create a new account altogether. Sure enough, I received an email requesting that I verify the account. I clicked the "verify" button, and was taken to a login screen, where I was unable to login. again, I requested a password reset for this new account, entered my email address and received the error message that said email address does not exist. I cant even imagine how many potential job applicants give up and just look elsewhere. Maybe I should be concerned that this is typical of the organization itself?

GetHuman-loriemac did not yet indicate what Cerner should do to make this right.

How GetHuman-loriemac fixed the problem

We are waiting for GetHuman-loriemac to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Cerner's attention and get better help faster. Tap below to get started.
Having Cerner issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-loriemac fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-loriemac
Aug 23rd, 2018 - 3 years ago
Seen by 17 customers so far
Similar issue to 2 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account


GetHuman-loriemac started working on this issue
Aug 23rd, 2018 9:30pm
GetHuman-loriemac shared this issue with your circles on Google+
Aug 23rd, 2018 9:30pm
GetHuman-loriemac confirmed the issue is fixed. Hooray!
Aug 24th, 2018 7:50am