I have created an account with MedStar health for job searches. months ago, I even rece...

GetHuman-loriemac's customer service issue with Cerner from August 2018

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I have created an account with MedStar health for job searches. months ago, I even received a verification message to the email account associated with my medStar login.*However, now I am unable to login. when I requests a new password, I receive the message that the email does not exist.*After literally hours of this, I decided to bite the bullet and create a new account altogether. Sure enough, I received an email requesting that I verify the account. I clicked the "verify" button, and was taken to a login screen, where I was unable to login. again, I requested a password reset for this new account, entered my email address and received the error message that said email address does not exist. I cant even imagine how many potential job applicants give up and just look elsewhere. Maybe I should be concerned that this is typical of the organization itself?
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Customer service issue
Reported by GetHuman-loriemac
Aug 23rd, 2018 - 4 mons ago
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Account holder name
Policy number
Date of birth
Billing address
Email address on the account
GetHuman-loriemac started working on this issue
Aug 23rd 9:30pm
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Aug 23rd 9:30pm
GetHuman-loriemac confirmed the issue is fixed. Hooray!
Aug 24th 7:50am