I asked customer service to move my service on ******* to our new house less than a mil...

GetHuman-aceross's customer service issue with CenturyLink from July 2019

Help with my CenturyLink issue
First: share to improve GetHuman-aceross's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aceross may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-aceross's own words
I asked customer service to move my service on ******* to our new house less than a mile away for the following Monday ******. **It wasn't working on Monday so I called on Tuesday when it still wasn't on. After *.* hours on hold * different times. * differents techs and customer care, they said it was a software issue that needed to be resolved so call back on Friday. *I called today ****** and the issue has not been resolved. They cancelled the first order. Tried to start a new one and came up with the same issue. They can't say when it might be resolved but they can check over the next *-* business days. **I work ** on line. My son goes to school online. Without service I am unable to work and earn money. It is not acceptable to have this pending without any idea of how long.

GetHuman-aceross did not yet indicate what CenturyLink should do to make this right.

I have an issue with CenturyLink too
How GetHuman-aceross fixed the problem

We are waiting for GetHuman-aceross to fix the problem and share the solution with the rest of us customers.

Please help with my CenturyLink issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.
Can I Pay My Centurylink Bill by Phone?How Do I Recover My Centurylink Account?How Do I Pay My Centurylink Bill Online?How Do I Sign Up for Service with Century Link?How Do I Schedule an Installation Appointment with Centurylink?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I am moving and will need centurylink to put wifi in my new house. I currently h...I moved to a new house where CenturyLink is not available in the area. I need to...I moved and I need to move my service from my old house to my new oneWe have moved and need to cancel service temporarily until our new house is finis...We are moving, and wish to have our service moved to our new home. We want to ke...Moving service to a new locationAll of CenturyLink's problems and ours could be easily be made right by CenturyLi...Im moving and need to move my service to my new address.Checking on install time estimate for centurylink internet serviceMy family and I had changed our service from centurylink to Midco but now we want...
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CenturyLink

Customer service issue
Reported by GetHuman-aceross
Jul 5th, 2019 - 4 years ago
I have an issue with CenturyLink too
Not resolved
Seen by 21 customers so far
Similar issue to 3529 others
0 customers following this

Timeline

GetHuman-aceross started working on this issue
Jul 5th, 2019 7:53pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers