We had a tech. Out switching us from prism to direct tv. When he was here everything wo...

GetHuman1374801's customer service issue with CenturyLink from October 2018

1012 similar
0 following
Help with my CenturyLink issue
First: share to improve GetHuman1374801's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1374801's next move: call CenturyLink.
The best way to get your problem resolved is to tap the button below to start calling CenturyLink. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1374801 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1374801's own words
We had a tech. Out switching us from prism to direct tv. When he was here everything worked fine we have bundle tv internet, an phone. Next morning all is well with exception of internet which has been down now for two days. I've chatted with rep this is like third try. Last time he told me I need to talk to fiber optics Dept. He gave number but I've lost it when hit wrong button phone. So I guess I need number again. One thing though when I'm online it told me I could get internet service back up in fifteen min. If I give account number an order number, an I looked online an seen no order number an tech only gave us a tv schedule before he left. How do I get order number an it also said I could by calling get this number or another that would work. I just want internet working for i know we are being charged an for no service.
GetHuman1374801 did not yet indicate what CenturyLink should do to make this right.
I have an issue with CenturyLink too
How GetHuman1374801 fixed the problem
We are waiting for GetHuman1374801 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would CenturyLink email you?
This email address isn't valid
Follow this issue
See how GetHuman1374801 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1374801
Oct 19th, 2018 - 3 mons ago
I have an issue with CenturyLink too
Not resolved
Seen by 3 customers so far
Similar issue to 1012 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1374801 started working on this issue
Oct 19th, 2018 11:41am