I moved to a new address on May **th, and when I called to have my service changed I wa...

GetHuman760514's customer service issue with CenturyLink from June 2018

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The issue in GetHuman760514's own words
I moved to a new address on May **th, and when I called to have my service changed I was told that a rep would need to be sent to my house and that they couldn’t just turn my service on at the new location. I scheduled an apt for the following Thursday the **th. I was told a representative would be there to set up my service somewhere between *-*, so I waited around the house all day and no one ever showed. The next day I called to ask what happened and why no one ever came, and after being transferred from person to person, the last customer service rep told me that my service had been cancelled, not transferred to the new address. So essentially, after waiting a week to have my service set up it ended up being cancelled. That explained why I was transferred from rep to rep and no one could find my account. So this savvy gentlemen reinstated my account and set me up for yet another service appointment on June *st. I patiently waited another week for my WiFi to be set up while I paid $** in overage fees for my data on my phone. When the service rep got to my house, not only did he tell me that the internet speed in this area is almost unusably slow and that it’s not even worth it to set up, but that my service had been turned on all along, just needed to be plugged in. I waited * weeks without internet to be told to cancel my service and that I was paying for working internet all along had someone on the phone just told me to plug my router in. In fact the first person I spoke to initially when trying to move my service laughed at me when I suggested it was that easy, so I didn’t attempt it. I think it would be fair to obsolve me of my last bill. I apologize for it being paid so late, but as I expressed on the phone, without internet I was unable to pay. Additionally, considering the fact that the router wasn’t even plugged in and we weren’t using the service, I don’t think I should be responsible for the last month. Please feel free to contact me with any further questions regarding the matter.

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Customer service issue
Reported by GetHuman760514
Jun 7th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 479 others
0 customers following this


GetHuman760514 started working on this issue
Jun 7th, 2018 6:09pm

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