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Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman739242's own words
The phone at my grandfathers house will not allow call ins, but it calls out. The local sheriff stopped by yesterday because of a *** call from his house. This makes zero sense because he’s been deceased for * months. My aunt & myself are staying here to help clean up the place. The sheriff encouraged us to call centurylink & when we do there’s no option to speak to a real person. The menu options just repeat no matter what I select. *The other problem is we cannot get my deceased grandfathers account switched over to the power of attorney*my uncle. Every form they want us to fill out requires my grandfathers signature & he’s dead!!*This is absolutely ridiculous & a stupid way to run a company. **Solution we would like: get the phone fixed so people can call in. Get the account switched over to power of attorney.
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