I originally ordered an item for an LG K** PLUS. And received the wrong item. Did not...

GetHuman1040322's customer service issue with Cellularoutfitter.com from August 2018

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The issue in GetHuman1040322's own words
I originally ordered an item for an LG K** PLUS. And received the wrong item. Did not fit that phone. Original ord. * *******. And after receiving went to the return portion of there web site .. Followed the process and Received an Authorization * F*B**A. They said no need to return the item I ordered and that I would receive a store credit. Which STILL hasn't happened. After several Emailings. I get nothing but Auto Responses. So I reordered another item for the Samsung J*, New Ord * *******. Which I thought I could use for my store credit from this previous order. Well! Needles to say. They charged me again. So now I have * items I've paid fully for and no store credit. Please resolve this issue. Either a store credit or a refund. Name on acct. Thank you, Anngi Giusto
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Cellularoutfitter.com

Customer service issue
Reported by GetHuman1040322
Aug 27th, 2018 - 4 mons ago
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Phone number on account
Timeline
GetHuman1040322 started working on this issue
Aug 27th 4:04am