Cellularoutfitter.com Customer Service Issues

On June 29th, I placed an online order for a phone case for my son's cell phone. After realizing I had ordered the wrong one, I promptly submitted a cancellation request just 5 minutes later explaining the error. Despite submitting 3 requests prior, as of 11:14 a.m. on June 29th, I have yet to receive a response. This morning, I received an email stating the order is being sent, even after my cancellation attempt. I have tried contacting them multiple times, including a call at 11:24 a.m. only to find out the listed number is incorrect. My main request is for them to cancel the order and refund my money.

I purchased a cell phone case and screen protector for $12.98, including shipping. Despite waiting almost 3 weeks, I hadn't received my order, so I contacted them. They informed me the items were out of stock and offered a refund of $8.99 or a chance to order something else. Subsequently, I placed a new order for a different case and screen protector with a 40% discount. Although the confirmation email mentioned a charge of over $19, I have yet to receive anything. I am still waiting for the $12.98 refund from the original order and have not received the second order. The order numbers are [redacted] and [redacted].

I have previously bought items from Cellular Outfitters, and recently, I ordered two Full Edge Clear Tempered Glass Screen Protectors and two stylus Pens for my Samsung Galaxy Note 8. However, when the package arrived today via U.S. Post, the envelope was damaged, and both screen protectors were cracked. My Grandpa and I would like to request replacements for the damaged protectors as soon as possible. I paid $20.93 for this order on July 8, [redacted]. Inside the envelope, I found a Pick List with the number [redacted], but no invoice. I would appreciate it if you could send us the new protectors and provide instructions on how to return the cracked ones. Thank you for your assistance, and I anticipate your prompt response. God bless.

I received a phone case from Cellular Outfitters, but unfortunately, it did not fit my phone. After contacting them, they offered to send me a replacement, but the link provided did not work. Due to the case not fitting properly, my phone got damaged, leading me to pay $[redacted] for insurance to get a new one. I requested a refund for the case and notified them of the link issue, but despite them promising a refund within 3-5 business days, it has been two weeks with no response to my follow-up emails. Their phone number is also out of service, leaving me frustrated and without a resolution.

I am writing regarding order [redacted] placed on Aug 2 for a flip case for my LG Q7+ phone. I would like to cancel this order due to a few reasons. Firstly, despite sending an email immediately after seeing the charges, I have not received a response from your end within 24 hours. Secondly, I was unable to apply the discount code WELCOME25 provided for my first order. Lastly, I was surprised by unexpected shipping charges revealed only post-transaction, exceeding the item's price. Kindly cancel this order promptly. Should the need arise, I am prepared to raise a dispute with my credit card company. Not a satisfied customer, Peter G.

I recently bought an ear pod set with a charging case. I got an email saying it was delivered earlier than expected. I checked for my package but couldn't find it. I contacted Celluar Outfitters twice by email and explained, but they keep sending me a delivery confirmation when I didn't get my purchase. I want this situation to be resolved properly as I feel unfairly treated by Celluar Outfitters.

I recently placed an order and paid for it. However, when I tried to view the order summary to check if everything was correct, it would disappear after 1-2 seconds, making it impossible to review. I want to ensure I received the discount code I was supposed to. Can you confirm that everything fits my new phone, the Samsung Galaxy A20? I also bought a glass protector for $2.99, a case, an auto charger, and I felt the $28 charge is high for what I wanted. Your website doesn't make it easy to shop without losing my place or look at details. Can you text me a review of my recent purchases and make sure I received any applicable discounts? I faced difficulty shopping and hope you can address the need for improvement in accessing inventory. Please respond promptly. Thank you, Cathy R.

I recently ordered a pink glitter phone case at a discounted price, only to find out it was out of stock. I then tried to order another phone case, which was also out of stock. Finally, I ordered a wallet phone case, but I only received the phone protectors and not the stylus pen or the actual wallet phone case. I bought this for my Motorola E5 Play phone. I am wondering where the rest of the items are.

I placed orders for two cell phone wallet cases, only to find out they were out of stock. Consequently, I made another purchase for The Motorola E5 Plus Diamond Glitter flap pouch with credit card pockets. However, I have only received the phone protectors; the wallet and stylus pen are missing. Please, could you expedite the delivery of the missing items? The delay has been frustrating, and I am eager to receive my complete order. Additionally, I wish to exchange the E5 Plus Diamond Glitter pouch for the Motorola E5 Play diamond glitter pouch with credit card pockets and accompanying items suitable for the E5 Play model.

I placed an order on December 9th and have only received a confirmation email. I am eager to know when the order will be shipped. If there are any delays or issues, please let me know promptly. If the items cannot be sent out, I kindly request a refund as soon as possible. Thank you for your attention to this matter.

I purchased a case for my Galaxy S9, but it doesn't fit properly. I've emailed you twice regarding this matter, but have not received a response. I'm frustrated because the last two cases I bought broke at the belt clip. The quality appears to be poor and the customer service is lacking. I am unsure how to proceed and would prefer not to leave negative feedback. Please respond promptly.

Hello, I'm Arriea' B. I noticed that my recent order for an LG q7 plus phone case and screen protectors was charged $18.30, which included unexpected shipping fees. In the past, I found better prices with Cellular Outfitter compared to Amazon and eBay, which is why I chose to shop here again. I would appreciate a refund for the shipping charges before my order is shipped out. Please contact me at [redacted]. Thank you.

I purchased a phone case for my grandson as a Christmas gift, but unfortunately, the wrong one was delivered today. The case I received is too big for his moto G7 phone. The order number is [redacted], and it was shipped to [redacted] West Market Street Apartment A, Tiffin, Ohio [redacted]. My name is Jodi Rumschlag, and my contact number is [redacted]. I kindly request a representative to reach out to me regarding this matter. Additionally, I would appreciate it if a replacement phone case for a moto G7 could be expedited to ensure my grandson receives it before Christmas.

I placed an online order recently but realized a shipping fee was added at the end, which seemed excessive for a small item. I would like to cancel the order and find the item elsewhere. Thank you. Email: [redacted] Name: William J. Address: [redacted] Oak Terrace, Orange City, FL [redacted] Phone: [redacted]

I recommended your company to my friend, and she eagerly ordered a cell phone cover. However, it's been weeks, and she hasn't received her order. Her bank account was charged for it. I contacted customer service via email four days ago, and received a generic response stating a 48-hour wait time for a reply. Could someone please reach out to Delia L. at [redacted] to resolve this issue? I feel terrible about this situation.

I purchased your products for Christmas gifts, but the tracking link indicates they won't arrive until 12/25. If your website mentioned the lack of holiday delivery guarantees, I would have selected faster shipping. I'm disappointed and seeking a full refund. The tracking link provided was missing a tracking number, preventing me from contacting UPS to arrange early pickup, causing more inconvenience. Please send the tracking number quickly. My order number is [redacted]. Thank you.

I received an email from "Micah" at your company regarding a return for order #[redacted]2. The item is a "hy duty sytle 2 case w holster RED/BLACK case SKU EC PRFOX590SPSTHL03. We were informed that UPS would be contacted to pick up the item with a return shipping label, but this has not happened. Please provide information on the return process again. Kindly send details to my email at [redacted] as the original email was sent to my wife's account at [redacted] Thank you for your assistance.

I recently placed an order for 3 cell phone cases and a car charger. Unfortunately, the package I received was empty due to poor sealing by your shipping department. My order number is [redacted]. I kindly request a replacement of the exact items I ordered or a refund. I have been unable to reach you via the advertised phone number as it appears to be non-functional. Please contact me promptly via email or phone. My number is [redacted].

Hello, I am Ralph Harden. I placed order # [redacted] online on 04/19/20. The final price advertised was 3.99, but I was surprised when a shipping fee of 4.95 was added after I paid with my credit card. This practice seems improper as there was no upfront mention or my consent for the additional charge. Transparency is key in these situations, and I have not experienced this kind of hidden fee from other companies before. I kindly request that the shipping fee be removed promptly; otherwise, I may have to reconsider future purchases from your company. I value clear communication and hope that this issue can be resolved without further escalation.

I have submitted two requests regarding the status of my order, but I have yet to receive any updates on its delivery. Despite receiving emails promising a response within 24-48 hours, I'm still waiting. I urgently need the phone case and screen cover I purchased as I have bought a new phone. I appreciate your assistance in resolving this matter promptly. Order Summary: - Total: $40.90 - Order Number: [redacted] Thank you, J. Smith Contact Information: - Email: [redacted] - Phone: [redacted] Shipping Address: Joyce Smith 1 Grand Street Amsterdam NY [redacted] United States Billing Address: Joyce Smith 1 Grand Street Amsterdam NY [redacted] United States Payment Method: Visa ending in [redacted] - $40.90 Shipping Method: Standard Shipping (3-6 Business Days)