Cellularoutfitter.com Customer Service Issues

I have reached out to your company multiple times via email and have left numerous messages regarding an order I placed and paid for about a month ago. However, I have not received any response which has left me extremely frustrated. Despite this, I continue to receive advertising emails prompting me to make more purchases. The email associated with my order is [redacted] I have spent a considerable amount of time on hold - 18 minutes, 15 minutes, and 20 minutes - only to be redirected to voicemail with no follow-up. I am requesting a resolution within the next 24 hours. Kari Benson

I require assistance with my order. I have been engaging in a series of emails with your team regarding my shipment that is incomplete. I am missing the stylus pens, a car charger, and a screen protector for my phone, which were supposed to be included for free. Additionally, one of the cases I received does not fit my phone, and I would like to return it for one that fits properly. If this matter is not resolved promptly, I may have to escalate it to the Better Business Bureau. The case that doesn't fit was expensive, and I expect a suitable replacement. Please contact me via phone at [redacted] as I find the back-and-forth emails tiresome and unproductive.

I recently placed an order for an item for my LG K20 PLUS, but I received the wrong product that doesn't fit my phone. The original order number is #[redacted]. I tried to return the item through the website and got an Authorization number F7B13A. I was informed that I would receive a store credit, but I have yet to see it despite multiple emails. Frustrated, I decided to order a different item for the Samsung J3 using the store credit, but I was charged for it as well. Now, I have paid for two items and still haven't received the store credit or a refund. My name on the account is Anngi Giusto. I would appreciate it if this issue could be resolved promptly. Thank you.

My name is Benilda Cayetano. I placed an order last night, but after completing it, I noticed the total was $16.97. I only ordered a baby pink case for my LG V10 and 2 screen protectors, so the total should have been under $6.00. I adjusted my order before finalizing it, but somehow the previous selections affected the total. I revisited the site multiple times to place my order without foreseeing this issue. I tried to reach out via phone, but learned you no longer assist customers over the phone. My email had technical difficulties, preventing me from retrieving the order number. Ultimately, I simply desire the baby pink leather case and 2 screen protectors. I updated my email to [redacted] and kindly request not to use [redacted] Thank you.

Hello, I'm reaching out about my recent order #[redacted] for two soft suede clutches, one in black and the other in wine red. I'm disappointed to find out that the wine red clutch is out of stock after I placed my order, and I'm uncertain if the black one is still available. I understand a representative offered a replacement for equal value, but I was under the impression both items were unavailable. It's disheartening as I was looking forward to these items, especially since I seized the opportunity during a clearance sale. I believe the website should have reflected the stock status accurately to prevent these issues. I'm also concerned about the shipping costs incurred for an order that might not be fulfilled. I would appreciate a refund for the unavailable items. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Regards, Sarah S.

I have been attempting to cancel my order prior to its shipment. Despite sending five emails expressing my desire not to receive the product, I received delays in communication from your team. When I finally received an email with the return process link, I encountered issues selecting the items for return. After waiting on hold for 20 minutes with no response, the lack of assistance has left me feeling quite frustrated. I am seeking a refund of $13.96. Thank you.

Hello, I recently placed an order [redacted] and received all items except for my rose gold OS wireless bluetooth headphones. Despite several attempts to reach customer service, I was repeatedly placed on hold and ultimately disconnected each time. This level of service is unacceptable. I kindly request that my missing item be shipped promptly as it has already been paid for. I also expect a swift resolution to this matter and would appreciate expedited shipping for the headphones. To contact me, please email me at roses@[redacted] or call me at [redacted]. Thank you for your prompt attention to this issue. - RebaBarker

Order #[redacted]: I made a mistake and received 3 organizer crossbody tan bags instead of the 3 screen protectors I ordered. I have been attempting to reach the company since September 5, [redacted], but have not received a response despite multiple attempts. Their website claims they will reply within 24 to 48 hours, but unfortunately, this has not been the case. I had planned to purchase more items for my phone, but this experience has made me hesitant. Is there anyone available to assist me with my issue? Please reach out for help.

I had a disappointing experience with Cellular Outfitter. Their lack of transparency regarding shipping charges until after placing an order left me frustrated. Trying to return the items only to find out I would only be refunded for the items themselves was also disheartening. Communication through email was slow and frustrating as well, with repetitive and unhelpful responses. The absence of a contact phone number and live chat option made resolving the issue even more challenging. This business practice of hiding charges until the final step of checkout is not customer-friendly and leads to unexpected surprises upon receiving the credit card bill. It's important for companies to be upfront about all costs associated with an order to ensure a positive shopping experience for customers.

I accidentally received a shipping confirmation for an order I tried to cancel. Unfortunately, the checkout page was confusing, showing shipping costs only after the order was completed. The express shipping options had fees, but the ground option was not clear. The support team responded, offering a one-time reduced shipping rate as a courtesy. They explained that the company has a standard Shipping & Handling Fee due to their wholesale pricing structure. The message also outlined the costs for different shipping methods and explained how to calculate the total during checkout. The customer was encouraged to review the Shipping & Store Policy for further information.

I placed an order on August 29th and never received it. When I contacted customer service, I was informed that the items I ordered were out of stock and that I would receive a full refund to my bank account. Unfortunately, I have not received the refund yet. In a separate issue, I made a second order on September 27th. I received the order, but it contained incorrect items. My order number was [redacted], but I received items for order [redacted]. I am very upset about this. I will be returning the items and I am requesting a full refund for both orders, totaling $29.94. Additionally, I was promised a $5 gift card in an email for the inconvenience of the out-of-stock items, but I have not received that email either. As a result, I am a very dissatisfied and frustrated customer.

I purchased a glass screen protector for my Galaxy 9 S+. I carefully followed the instructions provided. Unfortunately, after three weeks, the protector came off and won't adhere properly anymore. I reached out to your customer service via email last week through the "contact us" page detailing my issue, but I have not received a response yet. I also tried calling your phone number, but it seems to be out of service. I would appreciate speaking with a representative directly as attempting to address this online hasn't been successful. Dealing with this issue for a quick resolution is frustrating and disappointing.

I am experiencing issues trying to place an order with them. Their system keeps kicking me out of my account whenever I try to checkout and deletes everything from my cart. I attempted to email them through their website, but the submission is not working as it claims some necessary fields were not filled out, even though I completed them. I tried using three different web browsers, but the problem persists. It feels like a dead end. Can anyone help me with this?

Subject: Unresolved Order from [redacted] Dear Customer Service, I'm surprised by the ongoing emails urging me to place another order when my concerns from June [redacted] remain unaddressed. Despite multiple attempts to follow up, I have not received any response regarding Order Number [redacted]71. Consequently, I will refrain from further orders and will caution others from engaging with your services until this matter is resolved. Kindly review the attached email correspondences for reference: [See forwarded emails] Your attention to this issue and a resolution, whether through order fulfillment or a refund, would be greatly appreciated. Thank you, P. N.

I would like to initiate a return for three phone cases. One case was the wrong size, and the other was defective with missing glitter in two spots. Despite attempting to resolve this issue by contacting your online support multiple times, I have yet to receive a response regarding the refund. The pick lists for the cases are #[redacted], the defective Teal B-04-03-02 case, and #[redacted], both of which were the incorrect size for my iPhone 7. I initially intended to exchange them for the right size but due to the delay, I now require a refund to purchase suitable protection. I urge a prompt resolution or I will be compelled to contact your company directly for a swift refund process. Please address this matter at your earliest convenience.

I was under the impression that my order qualified for free shipping after spending a certain amount. Upon applying my 20% off coupon and saving $2.76, I proceeded with my purchase thinking shipping was free. To my surprise, I was charged almost $15 for shipping only after completing the payment. I am taken aback as I was not informed about this additional cost in advance. I kindly request the cancellation of my order, which was placed very recently, to avoid paying the shipping fee. I am willing to forego the 20% coupon if needed. Rest assured, since the order was just placed, it should not have been shipped yet. I refuse to accept the order and incur the $15 shipping cost, as even if I return it, I would still lose money on shipping. I am disappointed by this experience and believe it is unfair to add charges after payment without prior notice. I hope this matter can be resolved promptly to avoid any further inconvenience.

I received a ZIZO BOLT COVER which is not the correct one for my Samsung Galaxy S7 Edge. I have been trying to contact the customer service number without success. I have been attempting to resolve this issue for a few months now with no luck. I would appreciate it if someone could call me back to address this situation promptly. The order was made under my son's name, Michael B., however, the gift was for me and does not match what we ordered. Please reach out to me at [redacted] or email me at [redacted] Thank you.

I have been trying to communicate the same issue repeatedly. I am requesting the following: 1. A tracking number for my order # [redacted]. 2. A response to my three emails sent to Cellular Outfitter. 3. Please do not provide me with a phone number that is no longer operational. 4. The items I ordered are a phone case and a car charger. I do not require information on tracking without a tracking number or shipping details. I am frustrated with receiving repetitive information.

Upon finalizing my purchase, I noticed a promotion for 20% off and free shipping on orders of $20 or more. Since my total was only $8.38, I added more items and accidentally started a new order. Feeling confused, I shut down my system and went to bed. To my surprise, today, on 5/20/[redacted], I discovered that Cellularoutfitter.com charged me without having my shipping instructions. Despite this, I am puzzled as to why they processed the payment. I tried contacting them at the phone number listed on their website, 1-[redacted], but it seems to be out of service. This is odd since they claim to be available 24/7. Something seems off here.

I am reaching out regarding my order from Cellular Outfitter.com. I am eager to track my package and ensure it is en route to my home at [redacted] Fir Street, Sweet Home, Oregon, [redacted]. I have been attempting to contact them at 1-[redacted], but regrettably, the line seems out of service, with a consistent message over the course of the last three weeks. It's frustrating to experience this difficulty in communication and lack of responsiveness. I am hopeful they can rectify this issue promptly.