Cebu Pacific Airlines Customer FAQ

If you missed your flight with Cebu Pacific, you may be able to rebook for the same day by managing your booking on the Cebu Pacific website or app. Look for options under "Manage Booking" where you can select your flight and see rebooking options. Note that rebooking fees and fare differences may apply, depending on your fare type. Ensure you complete the rebooking before your original flight's scheduled departure.

You can obtain your official receipt for your flight through the email confirmation you received upon booking or by logging into your Cebu Pacific account. If you booked through a travel agent, you may need to contact them directly to retrieve your receipt.

It sounds like you're experiencing a technical issue with the Cebu Pacific app. If the app keeps logging you out while trying to select seats for your return flight, we recommend attempting to clear the cache and cookies of the app or, alternatively, trying to access your booking through a different browser or device. If the problem persists, please refer to the most up-to-date contact information available on this page for further assistance.

Whether you need a visa to transit through Singapore depends on your nationality and the length of your layover. Generally, travelers from certain countries may not require a visa for short transits, provided they remain in the airport's transit area. However, if you plan to leave the airport or have a long layover, a visa may be necessary. Be sure to check the specific requirements based on your situation.

If your credit card was declined but you were still billed by Cebu Pacific, it could be a temporary authorization hold by the bank. Verify the transaction with your bank and check if the charge goes through or is reversed. If it remains unresolved, refer to the contact information provided on this page for further assistance.