CatholicMatch Customer FAQ

It may take a little while for your photos to be reviewed and approved by CatholicMatch. This is a process CatholicMatch has in place to ensure that all photos follow their guidelines and are respectful. If you've already uploaded your photos and are still seeing this message, it could be that your photos are still under review. If the message persists even after a reasonable period, consider re-uploading your photo, making sure it adheres to the guidelines given.

We're sorry to hear that you're encountering issues with your CatholicMatch login. This could have occurred because of several unsuccessful login attempts. Your account will automatically unlock after 20 minutes. You can try resetting your password within this time. Make sure that your internet connection is stable and you're using the correct login credentials for your account. If these steps don't work, you may be experiencing a more specific issue that needs to be addressed by the CatholicMatch Support team. Despite not having direct access to help, these steps usually solve logging-in issues.

You can cancel your CatholicMatch subscription at any time, but first you have to turn off your auto-renewal in account settings. Here's how to do it: 1. Select profile photo in the top right and click on 'Account'. 2. Go to 'Subscription' tab. 3. Click 'Cancel auto-renew'. After this, you will not be billed again for your subscription. Remember, your account will remain a premium account until your subscription expires. If you want to permanently delete your account, that's different from cancelling a subscription. For that, go to 'Account' and then 'Data & Privacy' and select 'Delete My Account'. Always be sure before you do this as deletion is permanent and can't be undone.