o carnivalguestfeedback*techsupport.cmntrnw*dmh****, DENISE, bcc: Denise*TO: CEO, Cust...

GetHuman2962671's customer service issue with Carnival Cruise from May 2019

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The issue in GetHuman2962671's own words
o carnivalguestfeedback*techsupport.cmntrnw*dmh****, DENISE, bcc: Denise*TO: CEO, Customer Service Officials, Captian...**RE: Denise W. Holloway* Date of Sailing: May * - *, ****, Carnival Liberty**This is to follow up on the Feedback survey, which I sent to Carnival on or around May *, ****. I was NOT able to enjoy the cruise as I had planned. I am a Management major, with many years of both great customer service and experience. Below are my Concerns and Requests:*Day * - Thursday was fine*Day * - I became ill late that night after midnight after consuming salmon, which did not appear to be done. (Because of the outside of the meat being a little crisper or dryer, I assumed it would be OK to eat). When I first began to throw up, that salmon was what I initially saw.*Day * into *-For about two nights and a day (late Friday night, all day Saturday and Saturday night into Sunday, I felt ill. The first day and a half, I was VERY ill--throwing up twice, and having diahrrea for about ** times, eventually turning to clear water.*-I went to the medical department twice: once to get Alka Seltzers (which did no good).*-Then I believe later the same day or next day, I was treated by medical staff with two medications.*-I was in an interior cabin, so I NEVER saw the Private Island. I was too ill to leave my stateroom, so I was not able to leave the ship. Also, I was asked to stay to myself for at least ** hours. I was in bed more than ** hours, though, all together.*Day * - I ordered Room Service (something very light). I was later able to leave the room.*Sir*Madam, I left the ship feeling very disappointed because I had spent well over $*,*** for all of my fares, taxes, fees, and extra gratuities that I handed to staff. While I paid for a very nice trip and had high expectations (after my cruise with Royal Carribbean and their private island in April ****), I had high hopes for a super exciting cruise.**Please kindly consider extending to me the following:**-At least a $*** credit to my credit card* and*-At least a $** onboard credit for inconveniences (I do not use social media, so I did not have the social media package. I had the package which was supposed to allow email, $**. I had - loss of cell phone use, and could not contact family from Thursday night late until debarkation morning). Your staff said * and *** day, but mines was about * days! There were certainly other guests with the same problem on day *.*OR*$*** towards a future cruise within the next ** months!**It was a GREAT cruise for anyone who was well! I believe my request is fair!**Thank you very much for your consideration of this reasonable request!**Sincerely,**Denise W. Holloway*Past Guest (at least twice thus far)

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Carnival Cruise

Customer service issue
Reported by GetHuman2962671
May 21st, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 317 others
0 customers following this

Timeline

GetHuman2962671 started working on this issue
May 21st, 2019 11:54pm