I tried to complete a customer survey on *********, the same day I visited the store. I...

GetHuman-pajoygol's Complaint issue with Carl's Jr. from September 2020

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The issue in GetHuman-pajoygol's own words
I tried to complete a customer survey on *********, the same day I visited the store. I put in the store * *******, then the date, *********. Next I was asked for the time. On my receipt it showed ******** but it would only let me enter *****. I could not put the ** in. Then it asked AM or PM? I put in AM. The last question was “Are you ** years or older” to which I replied “yes.” But I kept getting the message that it couldn’t be completed because of my incorrect answers. I tried this about three times and got the same response every time. How could I put in anything else except what was on the receipt? I thought they wanted customer feedback but the way it’s set up it’s impossible to give it. I believe I’m of at least average intelligence but this has gotten me stumped.

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Carl's Jr.

Complaint issue
Reported by GetHuman-pajoygol
Sep 17th, 2020 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 35 others
0 customers following this

Timeline

GetHuman-pajoygol started working on this issue
Sep 17th, 2020 3:34am

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