I don’t know for sure. I got a form letter email saying I was being removed from the co...

GetHuman-amystp's customer service issue with Care.com from August 2018

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If you're account has been suspended give them a call, but rarely will they unsuspend an account, even if they are the ones with inaccurate information
The issue in GetHuman-amystp's own words
I don’t know for sure. I got a form letter email saying I was being removed from the community. I gave a bad review to a sitter a day prior, then got an email canceling my account with no explanation. I am a new single first time mom with a *-month-old and I need babysitting in order to survive and work. I have had great babysitters from Care.com. I’ve also had a few who were not reliable or not honest. Every story has two sides. The site cannot be aware of phone calls that happened with a sitter only emails on the site and the fact that I gave a sitter a poor review. I’m guessing the sitter complained since we had an unpleasant exchange. She agreed to the needed hours and then it felt like bait and switch as she was quickly trying to change everything one commitment at a time. I told her I was upset by that behavior and they removed me from the website. I can’t be ***% sure why. But I use care.com a lot, have had a lot of Great experiences. I have a bunch of ongoing babysitters that I work with l who are fantastic and we work great together. I’ve had a few bad experiences on Care.com. But to be removed is a hardship as I have an infant and I use Care.com a lot, to have no say or appeal, and not have all the information about this, is troubling. I would like to have my account reinstated. And we can discuss the problem but not have my membership canceled. I use the site a lot and I have a lot of good sitters at this time as a result. There are not a lot of venues for finding babysitters for a single mom with a small infant. So this is a hardship.
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Customer service issue
Reported by GetHuman-amystp
Aug 13th, 2018 - 7 mons ago
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Seen by 6 customers so far
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GetHuman-amystp started working on this issue
Aug 13th, 2018 3:49pm
GetHuman-amystp indicated the issue is not fixed yet.
Aug 13th, 2018 5:02pm