I mistakenly reserved a car for ****-******* when I needed ****-********. Priceless Co...

GetHuman-thekeys's customer service issue with CarRentals.com from May 2019

Help with my CarRentals.com issue
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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-thekeys's own words
I mistakenly reserved a car for ****-******* when I needed ****-********. Priceless Confirmation *********** Carrental.com number CRV*******. Rental is out of Detroit Metro. We prepaid $***.**. under the name Joseph Forkey. I called to change dates and I was finally able to reach Priceless (aka Executive) Car rental talking to a 'live person' this morning. I had called them last week twice, relying on their message they would return my call in the order it was received. No return call to date. I finally sent them a request via email per their website last week, it also promised prompt response. No return call or e-mail to date. Called yesterday and was told to call Priceless back today, no one their could handle my call. I called today, after only a one minute wait was told only Carrentals could help. she had no number for you, was barely polite, by the way. On your website now. Suggests this method, so I'm emailing. I need a car for correct dates **** - ******** a Detroit Metro, can you help? Should I contact Expedia, direct? Please help. phone ***-***-***** email *****@***.com. I'm grateful in advance for your assistance. Joe & Pam forkey

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CarRentals.com

Customer service issue
Reported by GetHuman-thekeys
May 27th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 574 others
0 customers following this

Timeline

GetHuman-thekeys started working on this issue
May 27th, 2019 3:08pm
GetHuman-thekeys shared this issue with your circles on Google+
May 27th, 2019 3:09pm
GetHuman-thekeys shared this issue with others over email
May 27th, 2019 3:11pm