CarRentals.com Customer Service Issues

I contacted AVR Van Rentals for information regarding their vans. Initially, I was told that the mid row and back seats could fold down to fit an air mattress. After booking, I called to verify and was informed that all seats do not fold down. If I had known this initially, I would not have rented the van. I need to cancel my reservation with the reference number DRV[redacted]. Although the policy states no refunds, I feel misled and cannot pay for a car that does not meet my needs. Renting a van in LA was intended to enable me to sleep in it, hence my disappointment with the situation.

I had an issue at the car rental where my card was declined due to a new chip card. Despite advising them to manually enter the numbers, they declined my card again. This caused a significant problem for my vacation in Florida, [redacted] miles away from home. I would like a refund of $[redacted] charged on my card. Hertz mentioned it should be possible given the situation. Please reach out to me at [redacted] Thanks, Rhonda

I received confirmation (#CRV[redacted]) for a vehicle rental at AVR in Charlotte, NC for 8am on 05/27/[redacted], but upon arrival, there were no 15-passenger vans available. Zainah instructed me to wait outside, helped other customers, and finally informed me that they did not have the van I reserved despite confirming it earlier. I requested to speak to the manager, James P., but he was unavailable, so I left a message. I am still waiting for a response as of 10am on 05/28/[redacted]. Therefore, I am seeking a refund of $[redacted].94 paid in advance and compensation for the inconvenience caused by their failure to honor the reservation.

I rented a Minivan for an Orlando Family Vacation from 4/15/18 to 4/23/18 through Car Rentals.com with Priceless Car Rental for $71.97. Priceless contacted me on 4/19/18 to say they couldn't honor the price. I spoke with Daniel at CarRentals.com and we agreed they would reimburse the difference when I switched to a Toyota Corolla for $[redacted].07. Daniel promised a credit of $[redacted].10 to my Visa. Despite multiple emails, I haven't received the credit as of 5/30/18. I'm frustrated and want the issue resolved promptly. Thanks, Glenn F. [redacted] [redacted]

I rented a car via CarRentals.com with reservation code LFX019D603 from Dublin Intl Airport for May 12-18, [redacted]. Initially, I was given a Renault Clio instead of the Ford Focus I had booked. However, the main issue is about the pricing discrepancy. The booking receipt stated a total price of US$[redacted].45, but both the receipt given at pickup and the website show US$[redacted].45. Surprisingly, my credit card was charged [redacted].56 Euros. I returned the car with a full tank, but I have not received any refund yet. I have rented from your company multiple times without issues like this. Can you please explain the differences in the pricing details and refund me for the incorrect charge?

On June 14, [redacted], I made an online car reservation using my mom's credit card because I don't have one. Unfortunately, when I arrived at the airport to pick up the car without my mom, I was informed that I couldn't rent the car. I tried to explain the situation, but the car rental company wouldn't accommodate me. Despite canceling the reservation, a $97.88 charge was still made to my mom's credit card. I kindly request a refund for this charge as the reservation was canceled due to the inability to rent without the actual cardholder present. If the rental company had requested identification matching the credit card initially, this situation could have been avoided. Please contact me via email for further information.

I reserved a car on August 17 with Enterprise at Jacksonville International Airport using my debit card since I didn't have a credit card available. Unfortunately, I couldn't go through with the rental and had to cancel my plans. I noticed I was billed for travel insurance and fuel, which I did not agree to. My name is Donald R. and the Confirmation # is [redacted]COUNT. Kindly refund the unauthorized charges promptly. Thank you.

I would like to confirm my reservation status after making a payment and receiving the confirmation code "LFPO8AOF9". Despite this, I later received an email requesting me to "finish my reservation," which has confused me. Below is an excerpt from the email I received: Your Reservation is Confirmed! Dear V Swanson, Thank you for booking with CarRentals.com. Here are the details of your reservation. When you arrive at the Fox pick-up location, kindly use the confirmation code provided. Manage Your Reservation Online You can view, print, cancel, contact support, add collision insurance, or request a copy of this reservation instantly by visiting this link: [redacted]. The reservations page also shows your previous reservations. Please bear in mind that pre-paid reservations are non-refundable, non-changeable, and cannot be canceled. If you have any questions about your reservation, feel free to contact Fox customer service at [redacted][redacted].

I purchased a 7-passenger vehicle from RarRentals.com to pick up at Priceless Car Rental on 8-23-18 and return on 8-27-18. Upon arrival, I discovered that although my email confirmation stated a 7-passenger vehicle, their system only had it listed as a 5-passenger (SFAR). Despite prepaying for the 7-passenger vehicle, Priceless did not have the right car and directed me to a neighboring rental place where I had to pay an extra $[redacted] for an upgrade. Additionally, I had purchased insurance through RarRentals, but as I could not get the rental from Priceless, the insurance could not be used. It was an entirely inconvenient situation.

I recently noticed unfamiliar charges of nearly $3,[redacted] on my card, prompting me to cancel it swiftly. It seems that the only charge that went through was to CarRentals.com, a company I am unable to reach. My card company froze the amount for investigation, lasting up to 90 days, causing me to turn to a payday loan to cover bills. I'm frustrated with this predicament. I am eagerly awaiting reimbursement from CarRentals.com. I truly hope the individual responsible is caught soon!

I had a car rented with Fox in Denver through CarRentals.com with Confirmation #LFXP08B5BA. Fox acknowledged the reservation, but they wouldn't accept it as we didn't have the original credit card used for payment, which was canceled due to fraudulent activity and replaced by Amex. Even though we had the new AMEX card from the same account and valid IDs accepted by TSA, they refused to honor the reservation citing policy. The payment had already been made to CarRentals. We had to rent directly from Fox. We need to contact CarRentals promptly to resolve this matter and ensure a refund.

Hola, mi nombre es Felipe Padilla. Realicé una reserva a través de carrenlas.com con número de confirmación LES0001DAD. Al llegar para recoger el vehículo, recibí un mal trato ya que la aplicación de reserva no mencionaba la necesidad de llevar la información de mi póliza de seguro. El empleado me sugirió llamar a Libertymutual, lo cual hice, pero al intentar enviar la póliza por correo electrónico, el empleado se negó a recibirla. El señor Martinez, empleado de la empresa, parecía molesto ya que estaba comiendo mientras me atendía y le pedí que parara. He hablado con sus superiores y presentado una queja. Me aseguraron que no se cargaría nada a mi tarjeta, ya que la falta de completar la transacción no fue mi responsabilidad. Me recomendaron informarles para evitar que realicen el cargo. Gracias, espero su respuesta.

I just arrived in London from the United States. I had booked a car rental through carrental.com with Easirent using confirmation number LES0001E68. Upon arrival, Easirent refused to accept the rental insurance from Allianz Global Assistance that I purchased on the carrental.com site. They insisted on an additional $[redacted], which I declined. After canceling with Easirent, I booked with Almo using confirmation number #[redacted]. When I arrived at Almo, they had no vehicles available and directed me to Avis, who also had no cars. Now, I am returning to London by train and need transportation to my final destination. Spending a total of 4 hours between the two rental companies after an 8-hour flight is completely unacceptable.

I attempted to make a reservation online via your app on 12/2/18. I entered my desired dates for reservation [redacted], selecting 5/31 to 6/11. Although the app presented various car options and rates, upon confirming, the booking only extended till 6/5/18 at a different cost, contrary to what I selected. Despite contacting carrentals.com, I was informed I couldn’t obtain the additional dates at the initial rate. After consulting with my bank, I was advised to send a letter outlining the situation to request a refund for the booking made less than 24 hours ago. Resolution to this issue is still pending. As per UCC [redacted]-3, any alterations in terms during an electronic transfer necessitate explicit consent, which was not obtained in this case, making me feel taken advantage of within the uniform commercial code. I seek assistance in resolving this matter promptly, please provide a suitable contact number or email address for correspondence. Thank you, R.

Hello, I'm Heidi Reece. My confirmation number is LADP0C42EAAD. Over the weekend, I visited Arizona to see my daughter. Upon arrival at Sky Harbor Airport, there was a two-hour delay to get my minivan due to a shortage of vehicles. There were more than [redacted] people in line facing the same issue. Concerned about accommodating my six passengers, I sought a resolution. After a prolonged wait, I decided to rent from Thrifty for $[redacted], as I couldn't risk not getting a vehicle. I believe that either you or Advantage Rental Car should reimburse me the $[redacted].67 I paid for a service I didn't receive. Kindly assist in resolving this matter promptly. Thank you.

I rented a car from this website because they advertised unlimited mileage, but upon arrival at U SAVE (MIAMI LOCATION), I encountered many surprises. They have restrictions for Florida residents, only allowing [redacted] miles and not permitting travel outside of Florida. The deposit return process takes 7-14 days, and I had to pay a $[redacted].00 deposit because I'm a Florida resident. The company misled customers with false advertising and lacks transparency about charges like toll fees and insurance. The staff at U SAVE were rude and pushy. I plan to report this to the Better Business Bureau as it seems like a scam targeting unsuspecting tourists and residents. Dealing with the deposit delays has put me in a difficult situation without a vehicle to transport my son. I advise others to be cautious and consider renting from the airport instead of smaller rental places to avoid similar issues.

I have not received a confirmation email for my car rental yet. I noticed a pending charge on my credit card, but I do not have any other proof of booking. To request a copy of the confirmation email, they require the confirmation code, which I cannot provide since I did not receive the email. I have been unsuccessful in finding a contact phone number to reach out to someone as there seems to be no information available anywhere.

I require assistance in modifying my Avis car rental booked through carrentals.com from 2 weeks to 1 week. Unfortunately, I didn’t realize at the time of reservation that I only needed the car for one week. Despite contacting three individuals at Avis, no one could make this adjustment. I am seeking guidance on potentially cancelling this reservation to opt for a more cost-effective rental option. My Avis confirmation code is [redacted]0US4. Please contact me at [redacted]. Thank you.

Hello, I have a reservation with the confirmation code LFXP099230. I initially selected the correct return drop-off location at Los Angeles Airport, LAX, but there was a system glitch that changed it to Burbank Airport, which is only 50 minutes away. Unfortunately, I couldn't reach anyone over the phone. After contacting Fox Rental, they advised me to reach out to carrentals.com. Although I have paid $[redacted].10 with my Amex card, I had to redo the booking with the correct drop-off location and the price increased significantly. I urgently need assistance as I'm traveling to San Francisco in the morning. It's frustrating that there is no one available at the call center. Please contact me at [redacted] or email me at [redacted] to address and rectify this situation promptly. Thank you for your immediate attention to this matter. Connie Mahoney

I need urgent help. My car rental booking at Honolulu airport has changed to a different pick-up location. Can I walk there to get the car? I arrive on Monday, May 27. My Hertz confirmation number is [redacted]00. I also have reservations with Dollar (No J[redacted]) and Thrifty (No J[redacted]6A5) at other airports. Can you ensure I pick them up at the correct locations too?